Business Analyst, Trust & Safety

We are seeking an experienced Business Analyst to join our long-standing Detection & Controls team. This team plays a critical role in building tools and processes to detect and prevent fraudulent activities on our marketplace.

You will be instrumental in shaping the next generation of detection capabilities by translating business needs into clear, actionable specifications for engineering, testing, and operations. This is a unique opportunity to help streamline and modernize detection mechanisms that have evolved over nearly two decades.

Key Responsibilities:

• Analyze and interpret complex business requirements and convert them into functional and technical specifications.
• Generate detailed requirement documentation (e.g., system specifications, functional flows, data models, and technical diagrams).
• Design scalable and efficient functional data models to support fraud detection and control systems.
• Lead feasibility studies, including cost-benefit analysis and evaluation of alternative solutions.
• Perform impact assessments across projects and business units to understand interdependencies and risks.
• Contribute to process standardization by implementing approved best practices, standards, and guidelines.
• Collaborate closely with cross-functional stakeholders including engineering, customer support, outsourcing vendors, and program management.
• Support program planning by identifying resource needs, timelines, cost savings, and operational efficiencies.
• Help transform an established set of ~10,000 detection controls into a more modern, efficient system.

What You Bring:

• Proven experience as a Business Analyst, ideally in a fraud detection, risk, or trust & safety environment.
• Strong understanding of system and data architecture; ability to design functional data models.
• Skilled in documenting requirements and translating them into clear, structured formats for development teams.
• Demonstrated ability to assess feasibility and conduct cost-benefit analysis.
• Strong analytical, organizational, and communication skills.
• Experience working in cross-functional, global teams; ability to work autonomously and drive collaboration.
• Prior exposure to customer service, outsourcing, or operational planning is a plus.