Help Desk Administration
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Application Details
In order to work in Ireland a non-EEA National, unless they are exempted, must hold a valid employment permit.Please review the Eligibility and requirements for an employment permit if you are unsure of your eligibility to apply for this vacancy.
Job Description- 3542022705078;-6.27092981338501;Co. Dublin ,
We're Hiring! – Help Desk Administrator – €36,000 – 39 Hours per Week – Dublin 7
Are you highly organised, friendly, and looking to join a professional team where every day brings a new challenge? We are currently seeking a Help Desk Administrator to join our busy Facilities Management administration team in Dublin 7.
This is a full-time role (Monday to Friday, 39 hours per week) with working hours between 07:45am and 6:00pm, offering a competitive salary of €36,000.
About the Role
As the first point of contact for facilities-related queries, you'll be delivering first-line helpdesk support to both internal and external clients. This role involves logging, tracking, and managing service requests and ensuring smooth communication between on-site teams and clients.
You’ll play a vital part in the day-to-day operations of the helpdesk, providing a friendly, efficient, and proactive service in line with our contractual KPIs and SLAs.
Key ResponsibilitiesLog, update, and close helpdesk requests using CMMS software
Allocate tasks to appropriate on-site staff and follow up to ensure completion
Liaise with site FM, caretakers, cleaners, and other key staff to resolve issues
Monitor and analyse open call reports to ensure timely resolution
Assist in monthly contract reporting and data management
Support accounts by posting invoices and processing payroll as needed
Handle supplier queries and assist in purchase order processing
Provide general office admin including minuting meetings and maintaining documentation
Support contract audits and compliance processes
What We’re Looking ForOffice administration experience, ideally in a facilities or helpdesk environment
Excellent communication and customer service skills
High attention to detail and strong organisational ability
Ability to multitask and work under pressure
Advanced knowledge of Excel, with solid proficiency in Word and Outlook
Familiarity with contracts, KPIs, and SLA requirements
Confident decision-maker who can use initiative to solve problems
Experience in basic bookkeeping and accounts is desirable
Additional InfoYou must be flexible to work shifts between 07:45am – 6:00pm, Monday to Friday
May be required to support other PPP contract locations as need- Sector:
- Experienced [Non-Managerial]