Field Engineer - Dublin
Location: Dublin, Ireland (On-site 3–4 days per week)
Job Type: Full-Time, Permanent
About T-Tech:T-Tech is one of the fastest-growing Managed Service Providers (MSPs) in the UK and Ireland, specialising in delivering outstanding IT services to SMEs, particularly within the Accountancy and Professional Services sectors. With a focus on innovation, reliability, and service excellence, we are proud to partner with high-profile clients on their digital transformation journeys.
The Role:We are seeking a skilled and proactive Field Engineer to join our expanding team in Dublin. Supporting a VIP client, you will play a crucial role in delivering first-class technical support both remotely and on-site. No two days will be the same as you tackle a wide range of IT challenges with a mix of technical expertise and outstanding customer service.
This role requires being on-site with the client 3–4 days per week in Dublin, ensuring prompt, high-quality support and maintaining strong client relationships.
Key Responsibilities:
- Act as a key technical point of contact for our VIP client, delivering professional support both remotely and face-to-face.
- Promptly address user inquiries, troubleshoot incidents, and resolve a variety of IT issues across hardware, software, and networking.
- Conduct detailed analysis and diagnosis of reported problems, applying effective troubleshooting techniques to identify and resolve root causes.
- Provide clear technical guidance to end-users, including step-by-step instructions and workarounds where necessary.
- Accurately document all incidents, resolutions, and troubleshooting processes within the ticketing system to support tracking and knowledge sharing.
- Monitor system performance, proactively identifying and addressing potential issues to ensure optimal functionality.
- Participate actively in team meetings, contributing to continuous improvement initiatives by sharing feedback and suggestions.
- Maintain a high standard of service, representing T-Tech’s values and commitment to excellence on-site at all times.
- Previous experience in a Field Engineer, Service Desk Analyst, or similar technical support role.
- Strong technical knowledge across Microsoft Windows, Office 365, networking principles, and general IT infrastructure.
- Ability to troubleshoot and resolve issues across hardware, software, and cloud-based systems.
- Excellent customer service and communication skills, with a proactive and professional approach to client support.
- Strong organisational skills, able to prioritise tasks and manage multiple incidents efficiently.
- Full clean driving licence
Benefits
At T-Tech, we believe in rewarding our people and supporting their growth. Our benefits package includes:
- Focus on training and development, learning alongside experts using the latest technologies.
- Exceptional career progression opportunities as part of a high-growth company.
- Medical and pension plan benefits to support your health and future.
- Hybrid working model combining office and remote work.
- Quarterly team-building days and regular social events organised by our Events Committee.
- Monthly Outstanding Service Awards to recognise excellence.
- Charity perks with 2 dedicated days of paid leave for charitable activities.
- Enhanced maternity and paternity pay.
- Holiday purchase scheme and your birthday off.
- Home kit allowance to set up your workspace.
- Employee discount hub.
- Season ticket loan for easier commuting
About Us
T-Tech is a fast-growing IT Consultancy, Support and Cloud Service provider in the UK, serving SMEs in the Accountancy and Professional Services sector. Our customers demand and deserve great proactive service and responsive support. We understand how important it is to optimise day-to-day operations and we help our customers embrace innovation and drive growth.We do that by showing them how to cut risk, improve productivity and leverage IT to gain competitive advantage. At T-Tech, we’re about keeping UK business up and running, resolving problems quickly, providing personal attention and providing our customers with reliable IT support when they need it.
Our business focuses on 6 areas of service: Business Consultancy; IT Support; Technical Consultancy; Cloud, Networks & Security; Intelligent Automation; and Communications.
At T-Tech, our values are core to who we are; we promote and live these in all areas of our work to give our team and our clients the best experience of T-Tech:
Service Centric- We put our customers at the heart of what we do. We are accountable for our actions and honour our commitments. We go the extra mile.
United- We succeed as a team, pulling together to achieve our goals. We understand and respect others’ views and perspectives. We communicate openly with each other, sharing, challenging, and supporting.
High Standards - We take pride in the quality of our work. To give our best, we plan thoroughly and strive continually to improve our effectiveness. We have a thirst for knowledge to enable us to learn and improve.