Customer Service New Associate - Spanish - CL13
Accenture Dublin
Job Title: Apps Quality Evaluation Representative
Contract: Full-time role 40 hours per week, 12 months contract (with view to extension)
Position: Customer Service
Act on violating apps.
Review the apps in given time in accordance to the policies set by the client.
Maintain optimum utilisation during a working shift.
Perform high quality reviews.
Maintain the turnaround time on app reviews.
Should be up to date on the policy changes.
Be a team player.
Provide reverse feedback on policies and apps.
Work in a 24x7 environment, rotating.
Take quality feedback and work on it..
Ability to escalate when needed according to the process.
Being able to keep their knowledge of current affairs up to date, specifically American culture .
Should be able to navigate, search and download apps from the client play store on the appropriate devices.
Experience using and downloading Android based apps.
Contract: Full-time role 40 hours per week, 12 months contract (with view to extension)
Position: Customer Service
Location: Dublin 3
You should have an interest in protecting and improving the user experience of consumer products and services. You should be willing to develop a critical understanding of the abuse and policy issues and be comfortable reviewing a large volume of apps to help us keep our store policy compliant.If you are required to work a night shift as part of this role, you are obliged to complete a night worker health assessment. Please note that it is a requirement of your continued employment, that you are fit to work night shifts and your employment may be terminated, if you are unable to do so.
Perform a wide variety of application policy reviews.Act on violating apps.
Master policy knowledge to ensure high quality app reviews.
Key ResponsibilitiesReview the apps in given time in accordance to the policies set by the client.
Maintain optimum utilisation during a working shift.
Perform high quality reviews.
Maintain the turnaround time on app reviews.
Should be up to date on the policy changes.
Be a team player.
Provide reverse feedback on policies and apps.
Work in a 24x7 environment, rotating.
Take quality feedback and work on it..
Ability to escalate when needed according to the process.
Being able to keep their knowledge of current affairs up to date, specifically American culture .
Should be able to navigate, search and download apps from the client play store on the appropriate devices.
Experience using and downloading Android based apps.
Depending on client demand and requirements, you will be asked to work agile and switch between different workflows as well as utilize the language skillset listed on your resume
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