Administrator

Your Role:

As a Central Administration Administrator in Mortgage Customer Operations, the successful

applicant will be responsible for the support tasks for the Administration and Support area including

mailbox monitoring, customer correspondence, report printing, posting transactions, processing

invoices, third party set ups/ cancellations loan sale queries, loan offer printing, write offs, mortgage

direct debit cancellations, and the deceased account updates. You will be reporting to the Central

Administration Assistant Manager.

The administration of these cases is subject to the terms and legislation contained within the

relevant acts and codes, while also adhering to the Company's internal policies and procedures.

You will work closely with colleagues within Mortgage Customer Operations team, Collections and

Recoveries team and Account Servicing team to deliver on the Business objectives.

Your Responsibilities:

• Be motivated and meet your individual performance targets.
• Respond to daily queries and correspondence in a timely manner.
• Work to maintain Customer Operations service level agreements.
• Provide ongoing administrative support to customers, branches, Open24 and other bank business units.
• Ensures all regulatory and compliance standards are adhered to in full.
• Proactive participation on the bank's Performance Management agenda
• To be able to work in a challenging and pressurised environment.
• Maintain effective working relationships, adapting approach when necessary.
• Ensure that service expectations are achieved, and commitments are delivered.
• Always Adhere and comply fully with Bank policies and procedures.
• Comply fully with the industry regulatory procedures directly relating to the Bank.

Requirements:

• The successful candidate must have completed a Leaving Certificate at Ordinary level (or local country equivalent) with a minimum of 5 passes (D3)/H7 including English and Mathematics at Ordinary Level. If the candidate is expected to have a NFQ 6 or above
• Proven track record in the delivery of customer service
• Knowledge of: Consumer Protection Code 2025 (CPC2025), Mortgage Arrears Resolution Process (MARP) and The Minimum Competency Code (MCC)
• How to apply the above regulations through interaction with the Bank's customers
• Data Protection legislation and requirements
• Proficient in Excel and Word
• Good numerical skills

Desired:

• Good numerical skills
• Experience working as part of a team
• Knowledge of SMART, Uniscreens and Hogan.
• Some knowledge of the Consumer Protection Code and other banking regulations would be useful but is not vital as training can be provided.
• Some experience in financial services in either an operations or customer facing role would be beneficial. Training will be provided.