Customer Service Administrator

This role is based fully on-site.

Responsibilities:

• Process customer orders via phone/email and input them into company systems.
• Provide delivery timelines and update customer/order details as needed.
• Coordinate with production and technical teams on changes or site readiness.
• Schedule and assign daily deliveries to Chemifloc and third-party carriers.
• Upload delivery/collection info to logistics platforms and manage related queries.
• Arrange supplier collections and communicate details to depots and hauliers.
• Complete post-delivery admin, attach required documents, and close orders for invoicing.
• Support customer service improvements and assist with system updates.

Requirements:

• Proven experience in a fast-paced, customer-focused environment.
• Strong IT skills, including ERP systems and MS Office (Word, Excel, Outlook).
• Skilled in handling customer enquiries, resolving delivery issues, and ensuring prompt support.
• Excellent communication and interpersonal skills, both written and verbal.
• Highly organised with the ability to prioritise and manage a busy workload.
• A proactive, team-oriented mindset with the ability to work across locations.
• Must have the right to work in the EU; logistics or freight experience is a plus.

Please apply today or call Aoife C. on 061-430940, for more information.