Customer Success Associate
About HLTH:
HLTH Community’s mission is to connect leaders to transform healthcare! We act as the vital link bringing together healthcare professionals, pioneers, and industry leaders to amplify their impact and transform the next decade of health. Our Membership offers in-person and virtual opportunities to reach a global network, access exclusive insights, and build strategic partnerships all year-round.
We are looking for a Customer Success Associate to grow revenue and support our Community. You’ll serve as a trusted point of contact for our clients, ensuring they receive maximum value from their memberships and sponsorships. The ideal candidate, preferably, has a knowledge of digital health.A strong track record of meeting/exceeding sales targets, improving churn and engagement with users in a SaaS based business. To succeed in this role, the candidate must have a minimum 2 years relevant sales experience.
About the Role:
We are seeking a Customer Success Associate to support and nurture our growing community of HLTH members and partners. In this role, you’ll serve as a trusted point of contact for our clients, ensuring they receive maximum value from their memberships and sponsorships.Your work will be central to strengthening long-term relationships, identifying growth opportunities, and ensuring customer satisfaction across our offerings.
Key Responsibilities:
- Serve as the primary contact for HLTH Community members and sponsors post-sale
- Onboard new clients, ensuring a smooth and value-driven introduction to the HLTH platform
- Understand client goals and collaborate with internal teams to deliver solutions that meet or exceed expectations
- Maintain regular, proactive communication to foster engagement and satisfaction
- Track customer usage and feedback to identify upsell and renewal opportunities
- Renew clients and support event sponsorship fulfillment and follow-up
- Collaborate with sales and marketing teams to enhance customer experience
- Manage client issues with urgency and care, ensuring timely resolutions
- Contribute to customer success strategy through process improvements and insights
- Represent HLTH’s brand and mission with professionalism and enthusiasm
Requirements
Minimum Qualifications:
- 2–4 years in a customer-facing role (customer success, account management, or sales)
- Strong interpersonal and communication skills with a focus on relationship-building
- Proven ability to manage multiple clients and priorities in a fast-paced environment
- Experience working in or with digital health or healthcare sectors is a strong plus
Preferred Qualifications:
- Experience in event-based or community-driven organizations
- Familiarity with CRM systems (Salesforce, HubSpot, etc.)
- Proactive mindset with a passion for delivering exceptional client experiences
- Bachelor's Degree in Healthcare, Business, Communications, or a related field
- Prior exposure to cross-functional collaboration and client retention strategies
- Competitive salary and performance-based bonus structure
- Private Health Insurance & Pension Scheme with company contribution
- Hybrid/Remote working flexibility and generous time off (Predominantly remote role with 1-2 days in Dublin per month. If the candidate is Dublin based they can work with some team members at Charlamount WeWork if desired)
- Monthly team offsite events and international travel opportunities
- A dynamic, collaborative, and growth-focused team environment
- The chance to make a real impact in the future of healthcare
Join us at HLTH, where we’re more than a company—we’re a community shaping the future of health. Be a part of our mission to empower innovation, collaboration, and change in the global healthcare ecosystem.