Major IT Incident Manager New

1. month Contract

We’re partnering with a leading global financial services organisation to hire a Major Incident Manager to join their Galway-based technology operations team.

This is a critical, high-visibility role responsible for leading the response to major incidents impacting business-critical systems, ensuring swift resolution and clear communication across global teams and senior stakeholders.

You’ll work in a fast-paced, operationally focused environment where strong coordination, communication, and technical awareness are key.

• 4 x 10-hour shifts per week
• Core shift: Saturday–Tuesday (8:00 AM – 6:00 PM Irish Time)
• Alternative rotation: Thursday–Sunday (based on team needs)
• Weekend shifts fully remote (office closed)
• Weekday shifts aligned with hybrid/team onsite schedule

• Act as the lead coordinator for Major Incidents impacting production systems
• Drive rapid triage, investigation, and resolution in line with SLAs
• Provide clear, structured communications to technical teams and leadership
• Own and maintain accurate business impact assessments and recovery plans
• Coordinate multiple technical teams across infrastructure, applications, and network domains
• Ensure timely escalation and stakeholder alignment during critical incidents
• Collaborate closely with Change and Problem Management functions
• Monitor alerts and lead real-time incident response and prioritisation
• Manage multiple parallel incident workstreams under tight deadlines
• Identify trends and contribute to continuous improvement initiatives

• Strong experience in Incident Management / Major Incident Management
• Solid networking knowledge and overall technical awareness of IT environments
• Proven ability to operate in high-pressure, real-time operational settings
• Excellent communication skills, with the ability to translate technical issues into business impact
• Strong multitasking and prioritisation skills across concurrent incidents
• Experience working with globally distributed teams
• Analytical mindset with experience in incident data analysis and trend identification
• Ability to remain calm and decisive during complex, high-severity incidents

• High-impact role with direct exposure to enterprise-scale systems and global operations
• Strong collaboration with senior leadership and cross-functional teams
• Opportunity to build deep expertise in incident management within a complex environment
• High daily rates