Senior Customer Service Advisor

Branch Senior Customer Service Advisor

Are you a customer service superstar with a passion for helping people achieve their financial goals? We're looking for a highly motivated and compliant Branch Senior Customer Service Advisor to be a vital part of our dynamic branch team. As a key /"face of the bank,/" you'll play a crucial role in delivering exceptional service, nurturing customer relationships, and actively driving new business growth.

In this fast-paced environment, you'll be instrumental in supporting efficient branch operations and ensuring our customers receive expert advice across all their financial needs. If you're a proactive problem-solver with a /"right first time/" mentality and a commitment to continuous development, we want to hear from you!

What you'll do:

• Be a customer champion: Provide outstanding face-to-face and over-the-phone service, advise customers on their financial journeys, and swiftly resolve queries with professionalism and compliance.
• Drive business growth: Proactively identify and seize new business opportunities through in-branch and local promotional activities, converting leads to sales in line with our Omni-Channel approach.
• Strengthen relationships: Maintain strong, positive relationships with existing customers and contribute to retaining and expanding our customer base across all segments.
• Ensure seamless operations: Support the efficient day-to-day running of the branch, coordinate activities, and ensure the team adheres to all compliance standards.
• Lead by example: Champion a /"right first time/" approach to compliance, setting a high standard for accuracy and customer protection.
• Support sales campaigns: Assist with sales initiatives, including post-sale fulfilment, administration, and follow-up.
• Master branch duties: Perform cash administration, ATM/SSBM maintenance, and rotate through various branch roles to ensure comprehensive support.
• Stay ahead: Maintain up-to-date knowledge of regulatory codes and legislation, committing to continuous professional development.

What you'll bring:

• Proven experience in a customer service role, ideally within a financial services environment.
• A strong commitment to delivering exceptional customer experiences.
• Excellent communication and interpersonal skills, with the ability to build rapport and trust.
• A proactive and results-oriented approach to identifying and converting sales opportunities.
• Meticulous attention to detail and a strong understanding of compliance procedures.
• Ability to thrive in a fast-paced, collaborative team environment.
• Flexibility, adaptability, and a willingness to continuously learn and develop.