Supervisor

Overview:

• Support the store management team towards the accomplishment of the retail plan
• Contribute to the operational excellence and financial performance of a store in the Lindt UK retail

• Embody the Lindt brand with passion and be part of a team of Lindt brand ambassadors who are

• Actively contribute towards an environment of collaboration through sharing knowledge,

information and teamwork to drive ideas to action

Must be available to work weekends and bank holidays

Responsibilities:

• Use provided business tools, along with good personal judgement, to drive and exceed store sales and

• Collaborate with store management team on opportunities for key trading periods

• Contribute to a self-disciplined culture focused on flawless execution of processes, procedures, and

• Maintain awareness of audit and loss prevention controls, delivering full compliance in all areas

• Comply with company Health and Safety policy and procedures, and take associated actions to ensure

• Escalate issues to the store management team when necessary in a timely manner

• Become an expert brand ambassador in delivering the Lindt Service proposition by living the values

• Embrace the Global Retail Mystery shop program, using the results to recognise strengths and share

• Maintain monthly visual merchandising plan to company standard
• Stay informed of current trends and contribute to weekly Competitor Watch of the local market place
• Understand and actively anticipate consumer needs and go the extra mile to delight customers

• Take responsibility for developing your own skills and capability and support a learning culture
• Collaborate with line manager in order to achieve your own agreed PDP objectives
• Participate in monthly 1-2-1s with your Line Manager to guide your own performance
• Work with line manager to resolve personal performance issues in a timely manner
• Align with line manager on action plans from personal performance reviews

Qualifications:

• Proven experience within a retail organisation is preferable, as is a genuine love of all that a career in

• Proven track record of delivering performance at a high level within a team
• Numerate with good analytical and IT skills
• A highly motivated self-starter, with a drive for results
• Excellent interpersonal skills, able to build relationships internally and externally
• An infectious can do attitude – ready to try new things and enthuse everyone you meet