Credit Management/Collections Representative New

I am working with a telecommunication company in Waterford as they are hiring a Credit Management Representative. This is for a 12-month contract based in Tycor, Waterford and offering hybrid working.

this position takes responsibility for the collection of invoice process and uses analytical and investigative skills to manage an assigned customer base across SME, Corporate and Public Sectors.

Responsibilities:

• To provide the highest standards in customer relationship management to a portfolio of customers across several sectors.
• Contact customers by phone and other tools to ensure timely payment of all invoices, being pro-active to ensure an overdue situation does not occur.
• Develop and maintain professional relationship with internal teams and external clients
• Ensure that the collections processes followed are in adherence with company procedures.
• Promptly provide customer payment remittances to cash applications team.
• Produce account manager debtor statements for managed accounts
• Meet weekly/monthly collections targets and all SLA’s.
• Issue daily disconnections list for unpaid accounts to your Team Leader
• Record and escalate to management dispute information to a high degree of quality as required in accordance with escalation policy.
• Produce monthly statements to send to customers in line with customer requests

Skills and Experience:

• 1 year’s collections or accounts payable experience/customer care/sales experience
• Strong interpersonal/business skills both oral and written with very good telephone skills
• Ability to work on own initiative in a team environment.
• Good organisational, time management, negotiation and reporting skills
• Analytical approach / good problem-solving skills
• Competent in Microsoft Office
• Ability to establish and maintain key relationships

For more information, please reach out today

01 614 6182 or [email protected]

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