Credit Management/Collections Representative New

I’m currently working with a leading telecommunications company in Waterford that is hiring a Credit Management Representative. This is a 12-month contract and offers a hybrid working model.

This role is responsible for managing the invoice collection process, using strong analytical skills to oversee a wide range of client portfolios.

Responsibilities:

• Proactively contact customers via phone and other tools to ensure timely invoice payments and prevent overdue accounts.
• Deliver exceptional customer relationship management across a diverse portfolio.
• Build and maintain professional relationships with internal teams and external clients.
• Accurately record and escalate disputes in accordance with the company’s escalation policy.
• Provide prompt remittance details to the Cash Applications Team.
• Ensure all collections processes align with company policies and procedures.
• Generate debtor statements for Account Managers overseeing managed accounts.
• Send monthly customer statements based on client requests.
• Issue daily lists of unpaid accounts for disconnection to the Team Leader.
• Achieve weekly/monthly collections targets and service level agreements (SLAs)

Requirements:

• Minimum 1 year of experience in collections, accounts payable, customer service, or sales.
• Excellent verbal and written communication skills with strong telephone etiquette.
• Proficient in Microsoft Office.
• Ability to build and maintain strong working relationships.

Apply Now!

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