Engineering Administrator
Cork
Job Title: Engineering Administrator
Location: Cork
Remuneration: €32,000 - €34,000
Liaise with engineers to ensure response times are met.
Handle customer queries efficiently through excellent verbal and written communication.
Manage client accounts using dedicated software.
Purchase spare parts for engineers and external customers.
Address parts queries, source suppliers, and manage warranty returns.
Request and issue quotations to customers.
Maintain stock levels and set up new part codes.
Manage a high volume of phone calls.
Handle weekly/monthly invoicing of service work.
Input data accurately in dedicated software.
Collaborate with internal departments to resolve daily issues.
Professional telephone manner is essential.
Ability to prioritize workload in a fast-paced environment.
Strong organisational and time management skills.
Problem analysis and problem-solving capabilities.
Adaptable and self-motivated.
Effective teamwork and collaboration skills.
Attention to detail and accuracy.
Strong administrative expertise.
Knowledge of customer service principles and practices.
Experience in product ordering and customer invoicing is advantageous.
High level of computer literacy, especially in Microsoft Office.
Experience with SAP is a plus.
Location: Cork
Remuneration: €32,000 - €34,000
Contract Details: Fixed Term Contract, 9 months
Responsibilities:
Allocate and schedule service tasks for a team of engineers.Liaise with engineers to ensure response times are met.
Handle customer queries efficiently through excellent verbal and written communication.
Manage client accounts using dedicated software.
Purchase spare parts for engineers and external customers.
Address parts queries, source suppliers, and manage warranty returns.
Request and issue quotations to customers.
Maintain stock levels and set up new part codes.
Manage a high volume of phone calls.
Handle weekly/monthly invoicing of service work.
Input data accurately in dedicated software.
Collaborate with internal departments to resolve daily issues.
Write reports and ensure ISO standards and external SLAs are consistently achieved.
Key Competencies:
Customer-focused with excellent verbal and written communication skills.Professional telephone manner is essential.
Ability to prioritize workload in a fast-paced environment.
Strong organisational and time management skills.
Problem analysis and problem-solving capabilities.
Adaptable and self-motivated.
Effective teamwork and collaboration skills.
Attention to detail and accuracy.
Strong administrative expertise.
Flexible approach to all aspects of the role.
What Are the Role Requirements?
Relevant experience in a fast-paced environment.Knowledge of customer service principles and practices.
Experience in product ordering and customer invoicing is advantageous.
High level of computer literacy, especially in Microsoft Office.
Experience with SAP is a plus.
Familiarity with the healthcare sector is beneficial.
Perks of Working with Us:
- Competitive salary
- Pension, Life Assurance, and Income Protection
- Educational Assistance
- Enhanced annual and life leave
- Employee engagement initiatives
- Supportive colleagues and company social events
Join us in this exciting opportunity to contribute to a leading organisation with great values! If you're ready to bring your skills to a dynamic team and make a real impact, apply now! ?
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career.If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Adecco Ireland is acting as an Employment Business in relation to this vacancy.
Cork
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