Digital Business Analyst

As a Digital Business Analyst you will drive the digital product design. Focusing on delivering leading customers experiences across digital channels (e.g. app / website / CRM) projects from requirements gathering and definition, customer experience design through to delivery and roll out to end customers.

Key tasks and responsibilities:

• Planning and leading business requirements workshops, including requirements write up
• Developing detailed and clear business requirements to enable customer experience design and development teams to deliver leading customer experiences for customers
• Business case creation including value identification and measurement
• Conducting customer stakeholder interviews to capture business insights and requirements
• Support and provide direction to client product owners on feature prioritisation
• User story creation and product backlog creation and ongoing backlog grooming
• Utilise design thinking and agile methodologies to deliver customer and business benefits in a timely manner
• Owns projects from beginning to end, eliminates obstacles and takes responsibility for getting results for our clients and their customers
• Acts as a project coordinator for digitally based projects, managing resources, stakeholders and relationships across teams internally and with the client
• Brings together people from creative, business and technical backgrounds, often across multiple dispersed teams, to collaborate for project success
• Effectively communicates with client and project teams alike, from requirement gathering and expectation management, to communicating vision and team collaboration
• Develops and mentors' colleagues and team members at different levels of experience and with different skill sets