Customer Support Specialist-German 40-60K New

German-Speaking Customer Support Specialist

Dublin, Ireland | Hybrid (3 days per week in office)

We’re partnering with a high-growth international SaaS company that’s building a brand-new Customer Support team in Dublin. This is a unique opportunity to join at an exciting growth stage and play a meaningful role in shaping how customers across EMEA experience the product.

• The Role

As a Customer Support Specialist, you’ll become a trusted product expert, supporting German-speaking customers and helping them get real value from the platform.

You will:

• Develop deep expertise in a leading SaaS product
• Support customers via email and live chat, delivering a high-quality, empathetic experience
• Troubleshoot and resolve product, account, and workflow-related issues
• Communicate clearly with both technical and non-technical users
• Guide customers on broader topics such as marketing, sales, and e-commerce setups
• Document solutions and contribute to shared knowledge bases
• Work in an AI-enabled support environment, helping to build smarter, more efficient workflows
• What We’re Looking For

• Fluent German and English (written and spoken)
• At least 1 year of experience in a customer-facing role (tech or SaaS experience is a strong advantage)
• Proven ability to troubleshoot and resolve customer issues
• Excellent communication skills with a customer-first mindset
• Comfortable working towards KPIs in a fast-paced environment
• Interest in using AI tools to improve efficiency and problem-solving
• Flexibility to work occasional shifts (8am–4pm or 10am–6pm)
• Proactive, collaborative, and adaptable approach
• Full right to work in Ireland (no visa sponsorship available)

• Exposure to APIs, integrations, HTML/CSS/JavaScript, or networking basics
• Experience in MarTech, e-commerce, or SaaS platforms
• Familiarity with ticketing tools such as Zendesk or similar
• What’s On Offer
• €40,000 – €60,000 base salary, depending on experience
• 5% annual bonus + equity
• Full Irish benefits package
• Hybrid working model (3 days per week in a modern Dublin office)
• Structured onboarding and continuous training
• Clear long-term career progression within a growing international tech company
• Interested?

Apply now or reach out for a confidential conversation.

For more information, contact Dali Lee at [email protected].

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