Operations Manager

OPERATIONS MANAGER

Our client is an MSP in growth mode. They are seeking an Operations Manager to take full ownership of service delivery, scheduling, operational flow and day‑to‑day control across a growing technical team.

This is a senior, hands‑on leadership role focused on delivery, standards and performance.

• Managing internal office functions, implementing process improvements and ensuring efficiency across teams.
• Working alongside service desk managers to ensure Service Level Agreements (SLAs) are met and supporting project delivery.
• Mapping existing operations, identifying bottlenecks and implementing new workflows to improve productivity.
• Managing internal HR tasks, office logistics, team scheduling and overseeing staff.
• Handling vendor relationships, tracking software licenses and ensuring compliance with operational standards.

• Ability to manage internal staff (e.g., HR administration, onboarding) and lead team-building activities.
• Experience in optimising business processes, implementing new systems and managing project lifecycles.
• Strong communication skills to manage relationships with external service providers
• Understanding of SLAs, OLAs and KPIs to measure performance.
• Capability to manage office budgets, procurement and ensure compliance with Health & Safety, data protection, and GDPR regulations.

• Lean Six Sigma (Green Belt): For focusing on process improvement.
• PMP (Project Management Professional): For project delivery.
• ITIL Foundation

For more information, contact Maria Weafer