Receptionist

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Application Details

In order to work in Ireland a non-EEA National, unless they are exempted, must hold a valid employment permit.

Please review the Eligibility and requirements for an employment permit if you are unsure of your eligibility to apply for this vacancy.

Job Description
  1. 3911666870117;-6.15261220932007;#216 NESTA Kilbattack , Kilbarrack Road , Howth Junction , Dublin 5 , D05 DC60
A Receptionist for a home care agency in Ireland acts as the "face" and first point of contact for the company, providing crucial administrative support to ensure the smooth operation of daily care services. The role involves managing the front desk, coordinating between clients, families, care staff, and management, and handling sensitive information in accordance with GDPR regulations.
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Main Responsibilities

Front-of-House Service: Greeting visitors, clients, and staff in a warm, professional manner, managing the reception area to ensure it is clean and welcoming.

Telephone and Communication Management: Answering, screening, and forwarding high-volume incoming calls professionally. Responding to general enquiries via email, phone, or in person.

Administrative Support: Filing, photocopying, scanning, and managing office correspondence/mail.
Scheduling and Coordination: Assisting with care scheduling, visitor bookings, or staff rota management using internal systems.
HR and Staff Support: Assisting with staff recruitment documentation, maintaining staff files, and coordinating inductions for new hires.
Records Management: Maintaining accurate, confidential records of clients and carers (e.g., in GDPR-compliant systems).
Office Supplies: Ordering, monitoring, and maintaining inventory of office stationery and equipment.

Safety and Compliance: Monitoring visitor sign-in logs and ensuring the reception area meets Health and Safety standards.

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Key Requirements & Skills (Ireland Context)
Experience: Previous experience in a receptionist, front of house, or administrative role, preferably in a healthcare or service environment.
Computer Literacy: Proficiency in Microsoft Office Suite (Word, Outlook, Excel) and familiarity with patient/care management software.
Communication: Exceptional verbal and written English communication skills.
Empathy and Professionalism: Ability to act with discretion and empathy, often dealing with emotional families or confused residents.
Organisational Skills: High ability to multitask and manage competing priorities in a busy office environment.
  • Sector:
Career Level
  • Not Required
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