Hybrid Customer support administrator 6 month contract

Customer Service Administrator | 6-Month Fixed Term Contract

Contract: 6 Months

Are you a professional, communicator looking to kickstart your career?

• Competitive Pay: €14.15 per hour.
• Hybrid Flexibility: Start fully onsite for training to get you up to speed, then move to a 3-day WFH / 2-day Office split once targets (Quality & AHT) are met.
• Convenience: Free onsite parking.
• No Weekends: Standard Monday to Friday shifts (08:00-16:30 or 09:00-17:30).

What You'll Be Doing

As a Customer Service Administrator, you are the first point of contact for students and their families. Your day-to-day will involve:

• Answering Inbound Queries: Handling calls regarding grant eligibility, application status, and payment timelines.
• Document Support: Guiding applicants on what documentation is required and explaining why certain documents may have been rejected.
• Multichannel Support: Once fully trained, you'll manage email queries and social media interactions (Facebook & X) alongside phone calls.
• Admin Excellence: Maintaining high standards of data entry and call quality in a highly regulated environment.

What We're Looking For

• Professionalism: You can pick up new systems quickly and communicate clearly.
• Tech Savvy: You have a reliable home internet connection (a speed test will be required for WFH setup).
• A team player: Working as part of a team to ensure top quality service is provided.

Important Conflict of Interest Note: Candidates currently receiving a SUSI grant (or who have an immediate family member receiving one) are unfortunately ineligible for this specific role.

• Full Training Provided: Includes 3.5 days of direct client training.
• Structured Start: Two weeks of classroom training followed by two weeks of /"Grad Bay/" support to ensure you are confident and hitting your targets.

Apply now!