Senior Security Operations Manager

Role Overview

The focus is on establishing a new service, maturing operational processes, and delivering a high-quality experience to internal customers.

Key Responsibilities

• Develop the operating model, team structure, and processes for a global security operations platform function.
• Define support tiers, escalation procedures, and performance metrics to ensure consistent service delivery.

• Implement structured processes for incident response, root cause analysis, and problem resolution.
• Lead triage and remediation efforts and provide direction during major incidents.

• Ensure continuous monitoring and health validation across all supported platforms.
• Expand automation for routine operational tasks and reinforce change, release, and knowledge management practices.

• Promote a customer-focused culture emphasizing responsiveness and technical expertise.
• Oversee service desk activities and collaborate with internal teams and external partners to improve services.

• Recruit, mentor, and develop a high-performing team of security operations analysts and engineers.
• Strengthen team capability through training, documentation, and knowledge sharing.

• Optimize staffing levels and workload distribution across the global service.
• Evaluate and refine tools for monitoring, automation, and knowledge management.
• Use metrics to assess performance and drive continual service improvements.

• 5+ years of experience in IT or security operations with broad exposure to security technologies.
• 3+ years managing operations teams.
• Experience supporting or leading a global 24/7 service environment.
• Knowledge of endpoint protection, network security, and logging/SIEM concepts.
• Experience improving operational efficiency through automation and knowledge management.

• Understanding of security operations, monitoring practices, and analytics.
• Familiarity with IT service management principles.
• Experience establishing services from the ground up, including process and tool design.
• Strong communication skills and a customer-service mindset.