Customer Service | French Speaker

We are recruiting for a well-known leader within its sector, recognized for its commitment to quality and excellence. We are looking for a self-motivated, passionate, and highly organized Customer Service Representative to join their dynamic team in Dublin.

In this role, you will act as a vital liaison between the company and its partners, providing expert product information and resolving challenges with accuracy and efficiency. You will play a key role in the sales cycle, working closely with internal teams to ensure orders are fulfilled, shipped, and managed to the highest standards.

Key responsibilities:

• Order & Account Management: Facilitate the end-to-end order process, including placing orders, processing refunds, and handling exchanges with precision.
• Relationship Building: Develop and maintain trust-based relationships with key customer accounts through open, proactive, and interactive communication.
• Issue Resolution: Address customer queries promptly, providing effective solutions within agreed timeframes and following up to ensure total satisfaction.
• Sales Support: Collaborate closely with Sales Agents to foster strong partnerships and identify customer needs to ensure the right products are delivered at the right time.
• Internal Liaison: Work cross-functionally with internal logistics and sales teams to ensure accurate shipping and fulfillment.
• Process Adherence: Maintain high service standards by strictly following communication procedures, guidelines, and company policies.

The perfect candidate should have:

• Language Skills: Native/Fluency in French and Fluent in English (both written and verbal) are mandatory requirements for this role.
• Experience: Minimum of 1 year of experience in a Customer Service or Account Management role, preferably within a fast-paced corporate environment.
• Technical Proficiency: Strong skills in Microsoft Office (Excel, Word, and PowerPoint). Experience with CRM and order management systems is a significant advantage.
• Communication: A clear and passionate communicator with the ability to convey complex information simply and professionally.
• Problem-Solving: A proactive approach to challenges with a /"solution-first/" mindset.
• Organization: Exceptional attention to detail and the ability to manage multiple priorities without compromising on accuracy.

Do you think this your change to level up your career? Apply directly through the link and let's have a chat!