Customer Support Specialist | German Speaking New

A rapidly growing SaaS company is building a new Customer Support team in Dublin. As a Customer Support Specialist, you’ll play a key role in helping EMEA customers get the most out of the platform while delivering exceptional service and clear, thoughtful communication.

• Build strong product knowledge and support customers via email and live chat
• Troubleshoot software issues and resolve escalated queries
• Communicate clearly with both technical and non‑technical users
• Provide guidance on marketing, sales, and e‑commerce setup questions
• Document solutions and contribute to improving support processes
• Use AI tools to streamline workflows and work more efficiently

• Fluency in English and German
• • 1+ years in a customer-facing role, ideally involving SaaS or technical troubleshooting
• • Strong communication skills and the ability to simplify technical concepts
• Comfort working in a fast-paced, high-volume environment with KPIs
• A collaborative, proactive, and positive mindset
• Full authorisation to work in Ireland

• Experience with APIs, integrations, HTML, CSS, JavaScript or networking basics
• Background in MarTech, email deliverability or e‑commerce platforms
• Familiarity with tools like Zendesk or G‑Suite

• Salary depending on experience, typically between €40,000 and €60,000
• Annual bonus of 5%
• Equity Scheme (Stock Units)
• Healthcare plan and Pension scheme
• Additional perks aligned with a modern, people‑focused tech environment

• Dublin 2 (City Centre)
• Hybrid work model (three days a week in the office)
• Regular office working hours Monday - Friday
• Standard hours 9am
• 5.30pm (occasional 8am
• 4pm or 10am
• 6pm)

If you’re excited to join a growing team and make a real impact, we’d love to hear from you.

Send your CV today and take the next step in your career.

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