Software Support Engineer
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Application Details
In order to work in Ireland a non-EEA National, unless they are exempted, must hold a valid employment permit.Please review the Eligibility and requirements for an employment permit if you are unsure of your eligibility to apply for this vacancy.
Job Description- 3542022705078;-6.27092981338501;Co. Dublin ,
Position _ Software Support Engineer II
Position Responsibilities:
Automate workflows and ensure the efficiency, stability and reliability of tooling.Engage with customers to unblock them and resolve their issues effectively while also improving and automating common problems.
Implement improvements to on-call support by refining the customer support process with customers.
Act as the primary on-call person, responding to support requests and incidents related to CI/CD and runtime infrastructure.
Provide technical support to market-facing teams and help teams take advantage of infrastructure to make their apps more stable.
Provide technical guidance and support to market-facing teams exploring new technologies within our ecosystem.
Perform regular maintenance tasks, including system reboots, updates, and configuration changes.
Address security vulnerabilities and collaborate closely with development teams to implement fixes when necessary.
Ideal Candidate Qualifications:
1 year of experience with CI/CD pipelines using automation tooling (e.g. Jenkins) and various security tools (e.g. Fortify, XRay).
1 year of experience with Day-2 operations, including using observability and alerting toolingStrong scripting skills (e.g. Python, Shell) for automation and maintenance tasks.
Ability to handle on-call duties and engage effectively with customers on Slack/Jira.
Strong problem-solving skills and attention to detail.
Excellent communication skills, both verbal and written, and the ability to collaborate seamlessly with cross-functional teams.
Bachelor’s degree in Computer Engineering or related field is a plus, but not a requirement.
Had you been with us last month, what would you have worked on?
Automate the installation of newer versions of third-party software to allow developers to use the newest features while minimising Technology Foundations responsibilities.Closely partner with market-facing teams to implement infrastructure enhancements critical to the success of products.
Designed and implemented a SQL stored procedure to automate application configuration to enable seamless technology upgrades.
Resolve dozens of high-impact support requests to ensure the stability and continued functionality of our infrastructure.
Automated the response and mitigation to common alerts to reduce the burden of on-call responsibilities.
What is Data & Services
- This vacancy is suitable for Remote/Blended working
- Sector:
- Experienced [Non-Managerial]
Candidate Requirements
Essential- Minimum Experienced Required (Years): 6
- Minimum Qualification:No Qualification
- Ability Skills:Skilled Trade(s), Technical IT
- Competency Skills:Problem Solving, Teamwork