Customer Service Representative / Administrator - CE Scheme - County Kildare LEADER Partnership, Enterprise Skills Programme
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Application Details
Eligibility to participate on CE is generally linked to those who are 21 years or over and in receipt of a qualifying social welfare payment for 1 year or more or 18 years and over for certain disadvantaged groups. Your eligibility will have to be verified by the Department.
You can register your interest by selecting the ‘Register your interest’ button or you can contact an Employment Personal Advisor (EPA) in your local Intreo Centre.
Applicants should supply suitable character references and be prepared to complete a Garda vetting application form.
Job Description
Duties
This is a developmental opportunity, no experience necessary. Accredited training will be provided to support your career.
As the first point of contact for Kildare Small Jobs provide a friendly & efficient approach to all calls received / outgoing - ensuring service users who are isolated / needing support receive the adequate time required.Take appropriate action - book job assessments, jobs & referrals to other services where necessary
Dealing with queries regarding the service & providing adequate information
Dealing with all incoming / outgoing post for the service & responding where required
Drafting letters to customers / service affiliates where required
Ensure all photocopying is completed where necessary
Maintain financial records for the service / customers & necessary paperwork
Compile job schedules for the maintenance workers, including logistics
Networking within the community to promote the service
Distributing flyers / information on the service
Liaise with the various services regarding referrals / referral procedures
Compile / regularly update a list of trades people for referrals
Basic computer skills necessary - use functions to access software, save/retrieve/edit documents, create/delete folders & filesWord-processing - produce documents to acceptable standards - i.e. letters, job schedules etc.
Spreadsheets - utilise spreadsheets for the production of statistics, customer jobs, equipment control etc.
Using email & internet for tasks associated with the role - Manage folders, send, receive & retrieve emails
Take part in training relevant to the role where required
Take part in team meetings where required
Assist with general reception duties & provide cover where required
For more information contact David O'Connor, davidoconnor@countykildarelp.ie/ 086-0210160- Sector: