Clerical Officers
Clerical Officer
Here at Osborne, we are seeking a temporary Clerical Officers to join our public sector client based in Dublin City Centre. This position would suit an individual with previous administration experience and with excellent customer service skills.This assignment is looking to run for 10 weeks, please have a look at the role below and apply if applicable
For You:
Hourly Rate: €17.31 per hourLength: 10 weeks
Location: Dublin City Centre
Key Responsibilities:
Offer clear and reliable guidance to customers on relevant processes and requirements.Support individuals in setting up portal accounts and completing identity verification steps.
Guide users through online application processes, ensuring each stage is understood and completed correctly.
Handle incoming queries by phone and email, providing basic technical assistance and resolving portal-related issues.
Record all customer interactions in the CRM system with accuracy and attention to detail.
Provide feedback to improve the usability and functionality of online platforms based on user experiences.
Assist in developing training resources for new contact centre staff, including process guidance, technical support practices, and compliance standards.
Keep knowledge current regarding system updates, requirements, and internal procedures.
Meet individual and team performance targets, supporting overall service delivery and team objectives
Qualifications:
At least 6 months of experience in a clerical, customer service, or contact centre role.Excellent communication and interpersonal skills.
Strong problem-solving and technical troubleshooting abilities.
Ability to work under pressure and manage multiple tasks simultaneously.
Strong computer skills and familiarity with CRM systems.
High attention to detail and a commitment providing an exceptional experience to persons engaging with the DSSAbility to handle sensitive information with confidentiality and discretion.
Desirable Skills:
Familiarity with portalsExperience in providing information and support to colleagues.
For more information, please apply through the link provided for the attention of Naomi Kelly or call Osborne Recruitment on 01 6384400.If you are interested in finding out more about the above role and would like to be considered for this or other suitable roles that we may have available for your skill set – please attach your CV via the link provided. Please submit your updated CV in Word Format.
If you are living in Ireland and hold a VALID WORK PERMIT, we would love to hear from you, if however, you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search.Osborne are proud to be an Equal Opportunity Employer.
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