Sales Manager - French Speaker

AM - Sales Manager

This role involves coaching and developing a world-class team that takes pride in creating delightful customer experiences through focused sales plays and account management in a fun and enriching work environment. In addition to leading a team, this role will also be challenged with developing programs to scale Pinterest’s operations, solve customer problems upstream, and grow the client’s revenues by delivering a world-class customer sales experience to millions of customers.

Success in this position requires exceptional people coaching and account management skills; analytical problem solving; a willingness to experiment; the ability to thrive in a dynamic, team-focused environment; and a passion for helping clients and customers achieve results through revenue.

• Manage a high performing team of Sales Account Managers focused on supporting and scaling existing advertisers within the book.
• Manage KPIs, ensure deliverables are exceeded and revenue is achieved.
• Identify barriers and to improve productivity and success.
• Develop, coach and manage your inside sales team to ensure operational excellence.
• Identification of top talent and hiring in the interview process to build out and maintain a high performing AM team.
• Focuses, motivates and inspires the team in a goal and results orientated way by driving optimum individual and team performance in order to deliver against agreed KPIs and targets.
• Conducts one to ones with team members to assess performance against objectives.
• Carries out call evaluations on a weekly basis to ensure consistency and adherence to all regulatory requirements and best practice in customer engagement.
• Provides leadership, support and development to members of the team and builds on the strengths of the team members that drive optimum performance. ● Oversees and manages the day-to-day operation and workflow of the team in an organised and efficient manner.
• Creates a learning environment to ensure that the transfer of knowledge and insight occurs.
• Acts as a point of referral for complex and escalated queries.
• Ensure that all client SLA targets are met, including aspects of: Meeting Client SLA’s, Performance Management, People Management, Transition Management, Other key roles (Recruitment, Quality Management, Policy communication etc.)