Supply Chain Customer Service Representative

Overview:

Supporting the North American Customer Service team, through coordinated execution across multiple supply chains. Leading customer engagement and management of order submissions.

For the purposes of external advertising we have called this role Supply Chain Customer Service Representative. However please note that the internal job title the successful candidate will be SC Cust Mgmt Asst Representative.

This is a temporary role for 12 months.

Responsibilities:

• Responsible for Order fulfilment execution for North American Markets, through differing supply chains.
• Be accountable for performance and drive improvements.
• Collaborate with US Supply Planning and Cork Capacity Planning teams to align on optimum order size to balance manufacturing efficiencies vs. obsolescence.
• Collaborate with Cork Capacity Planning/Operations teams to allow for container optimisation and to manage risk around same.
• Deliver global “one team” agenda.

Qualifications:

• Third level qualification in Supply Chain or related discipline.
• Excel and strong experience in use of SAP is a distinct advantage.
• Strong analytical skills with the ability to combine and manipulate reports and provide insights on same.
• Strong operational experience in a dynamic multinational organization, with specific account and business relationship experience particularly Customer Service experience complimented by strong soft / relationship management skills.
• Excellent communication and interpersonal skills, both verbal and written.
• Professional, impactful and credible in front of Customer & Business Unit representatives.
• Advanced knowledge of PGCS and PepsiCo Products and Services.