Senior Operations Manager
Morgan McKinley is partnering with a high-growth, global consumer technology business to appoint a Senior Operations Manager to their international headquarters in Shannon.
This is a senior, strategic leadership role with full ownership of end-to-end operations across order management, logistics, customer fulfilment, and 3PL performance. The successful candidate will join the Senior Management Team and play a pivotal role in scaling operations, improving service levels, and driving operational excellence across EMEA and beyond.
The Role
Reporting directly to the Managing Director, the Senior Operations Manager will lead a team of six and oversee all core operational activities, ensuring best-in-class execution, compliance, and customer experience.
This role offers significant scope to influence systems, processes, and culture within a dynamic, fast-paced multinational environment.
Key Responsibilities- Lead and manage all operational functions including order management, invoicing, returns, outbound logistics, rework activities, customer account support, and 3PL services
- Own customer order entry processes, including EDI integration, SLA management, dispute resolution, and service performance
- Lead, coach, and develop a high-performing, collaborative operations team, fostering a strong values-driven culture
- Develop and execute operational strategies to improve efficiency, scalability, service quality, and cost control
- Oversee onboarding of new customers, supporting contract review and operational readiness
- Manage and optimise rework and reverse logistics processes across the business
- Drive cross-functional alignment between Operations, Supply Chain, Finance, Sales, Product, and external logistics partners
- Act as the primary owner of 3PL relationships, including performance management, SLA governance, and continuous improvement
- Project manage systems and process enhancements across order management, returns, invoicing, reporting, and customer interfaces
- Define, track, and report on operational KPIs to drive accountability and performance improvement
- Ensure compliance with Irish, EU, and international customs, trade, import/export, health & safety, and environmental regulations
- Support the rollout and optimisation of a B2B portal for smaller retail customers
- Champion continuous improvement initiatives and support wider cross-functional projects
- Bachelor's degree in Business, Operations Management, Supply Chain, or a related discipline
- Minimum of 5 years' experience in operations management, with at least 3 years in a people leadership role, ideally within a multinational or fast-paced environment
- Proven experience leading end-to-end operations, including logistics, order management, and customer fulfilment
- Strong hands-on experience with Microsoft Great Plains or a similar ERP system
- Solid knowledge of Irish and EU trade compliance, customs processes, and international logistics regulations
- Demonstrated experience managing import/export documentation across EMEA and MENA, including post-Brexit trade requirements
- Strong analytical capability with advanced Excel proficiency and high attention to detail
- Excellent organisational, problem-solving, and decision-making skills
- Ability to manage multiple priorities and projects in a deadline-driven environment
- Strong stakeholder management and communication skills, with a customer-first mindset
- Track record of driving operational improvement and delivering premium service outcomes