Workplace Experience Director
Map
Share/Print
copy link
Generate PDF
Application Details
In order to work in Ireland a non-EEA National, unless they are exempted, must hold a valid employment permit.Please review the Eligibility and requirements for an employment permit if you are unsure of your eligibility to apply for this vacancy.
Job Description- 3542022705078;-6.27092981338501;Co. Dublin ,
Workplace Experience Director
Location: Dublin, IrelandContract: Full Time, Permanent
Salary: €75,000 per annum plus Sodexo Benefits
We are seeking a strategic and commercially driven Workplace Experience Director to lead the end-to-end workplace experience across a dynamic, multi-site corporate portfolio in Dublin.
This is a senior leadership role responsible for shaping and delivering a seamless, brand-aligned workplace journey spanning front-of-house, hospitality, events, concierge, amenity services, community engagement, and digital workplace experience.
You will define the vision, drive measurable improvements in customer satisfaction, and lead a high-performing team to deliver a best-in-class environment.
Key ResponsibilitiesWorkplace Experience Strategy
Own and deliver the workplace experience roadmap
Align services to client brand standards and strategic objectives
Design new, engaging services that enhance productivity and community
Act as senior escalation point for experience-related matters
Service Design & Operational Excellence
Define end-to-end customer journeys for occupants and visitors
Standardise service playbooks across front-of-house, hospitality, and events
Partner with technical and operational teams to deliver seamless service integration
Lead major events and change programmes with minimal disruption
Performance, Data & Commercial Accountability
Own NPS, CSAT and workplace experience KPIs
Develop dashboards and convert insights into action plans
Manage budgets, forecasting, labour productivity and supplier performance
Ensure compliance, audit readiness, and accurate reporting
Innovation & Continuous Improvement
Champion digital tools and workplace innovation
Pilot and scale new initiatives that enhance engagement
Maintain a clear pipeline of improvements linked to measurable outcomes
Leadership & Culture
Recruit, lead and develop a diverse workplace experience team
Drive engagement, performance management, and succession planning
Embed a culture of service excellence, safety and inclusion
Brand & Community
Curate wellbeing, sustainability, DE&I and learning programmes
Build community engagement and promote corporate responsibility initiatives
About You
Essential
Proven senior leadership experience in hospitality or workplace experience environmentsStrong client-facing presence with exceptional communication skills
Commercially astute with experience managing budgets and interpreting SLAs
Data-driven decision maker with experience using analytics to improve performance
Track record of innovation and continuous improvement
Experience leading large, diverse teams
Desirable
Degree in Hospitality, Facilities, Business or related disciplineExperience on global or strategic corporate accounts
Understanding of WELL, LEED or similar workplace certifications
- Sector:
- Experienced [Non-Managerial]
Candidate Requirements
Essential- Minimum Experienced Required (Years): 1
- Ability Skills:Administration, Communications
- Competency Skills:Decision Making, Leadership, Management, Problem Solving