Advertising Policy Escalation Specialist

Working Hours: 40 per week

The ideal candidate will collaborate with cross-functional teams, analyze complex issues, and develop innovative solutions to address high-risk cases while supporting the broader sales and policy enforcement strategy.

Key Responsibilities:

• Serve as the primary point of contact and subject-matter expert for high-priority ad policy escalations.
• Provide clear, actionable guidance on ad policy matters to internal teams, including sales and customer support.
• Handle escalations efficiently, ensuring high-risk policy cases are resolved in a timely manner.

• Architect, build, and deploy ML systems to improve policy compliance.
• Develop a Retrieval-Augmented Generation (RAG) AI Agent to answer complex policy questions by referencing internal resources.
• Create Smart Escalation Models that assign priority scores and classification signals to route critical policy cases to the appropriate reviewers.

• Own the creation and maintenance of reliable data pipelines to support policy reporting, trend analysis, and model serving.
• Automate internal reporting and policy newsletter generation to improve team efficiency and decision-making.

• Work closely with sales, engineering, and Trust & Safety teams to ensure cohesive ad policy enforcement.
• Embed within existing processes to analyze friction points and outdated documentation, recommending improvements.

• Identify opportunities to enhance ad policy management and escalate solutions to relevant stakeholders.
• Contribute to the development and documentation of best practices for policy enforcement and automation initiatives.

Minimum Qualifications:

• Strong expertise in digital advertising policy and compliance.
• Experience with data analysis, pipeline management, and reporting automation.
• Familiarity with machine learning applications, ideally in policy or operational contexts.
• Excellent communication and problem-solving skills with the ability to guide internal teams.
• Proven ability to collaborate with cross-functional teams and manage escalations effectively.

Preferred Skills & Attributes:

• Experience developing AI agents or ML models for operational or compliance purposes.
• Strong understanding of automation and workflow optimization in high-volume environments.

Analytical mindset with attention to detail and ability to handle complex policy scenarios.