SOPs - Sales Operations Manager

You will be responsible for managing a team of high-performing professionals, ensuring operational efficiency, and driving strategic initiatives to enhance sales productivity. Your responsibilities will include overseeing account assignments, quota management, Salesforce hygiene, and project execution while serving as a key point of contact for escalations and process improvements.

• Team Leadership & Performance Management
• Lead and manage a team of training specialists, ensuring high performance and continuous development.
• Track and optimise training KPIs, ensuring key deliverables are exceeded.
• Project Management & Communication
• Oversee incoming requests, ensuring effective sprint planning and task execution.
• Serve as the primary point of contact for queries related to project progress, scope, and new reporting initiatives.
• Account Assignments & Data Management
• Oversee account transitions, ensuring seamless assignments and adjustments.
• Conduct regular updates and audits to maintain Salesforce hygiene and compliance.
• Manage personnel-driven transfers and ensure accurate data integrity.
• Ownership & Sales Credit Disputes
• Handle escalations related to account ownership changes and their impact on revenue or sales credits.
• Ensure proper resolution of sales credit disputes, working closely with key stakeholders.
• Quota Management
• Manage mid-quarter quota adjustments due to account transitions, ensuring fair and accurate allocations.
• Oversee quarterly quota setting at both the pod and individual rep level before each quarter starts.
• Roster Configuration & Management
• Manage changes to roster configurations, including updates to fields, picklist values, record layouts, and other system settings.
• Ensure roster structures align with business needs and operational efficiency.