[ref. w82741102] Front Office Manager
Front Desk Manager
Our client, in the hospitality industry, is looking for a Front Desk Manager to lead their reception team. This is more than a desk job — it’s about setting the tone for every guest experience and ensuring smooth, professional operations from check-in to check-out.If you’re an energetic and organised leader who thrives in a fast-paced environment and is passionate about exceptional service, this role is for you.
For You:
- 38k DOE.
Monday - Sunday (7am-11pm) 3 shifts, totally 39 hours per week.
20 days annual leave.Located in Wicklow.
Be part of a dynamic, guest-focused environment
Lead a team where your input and leadership are truly valued
Opportunities for growth and professional development
Work in a collaborative, well-supported hospitality setting
Key Responsibilities:
Lead the Front Desk: Oversee daily operations including check-in/out, room assignments, and billing, ensuring every guest receives a warm welcome and seamless service.Team Leadership: Supervise, train, and motivate front desk and reservations staff — creating a positive team culture that’s built on respect, support, and high standards.
Guest Relations: Act as a key point of contact for guests, handling queries, resolving issues, and going the extra mile to exceed expectations.Reservations Management: Monitor room inventory, optimise bookings, and help drive revenue through smart scheduling and upselling.
Collaboration: Work closely with housekeeping, maintenance, and management to ensure every aspect of the guest journey runs smoothly.
Reporting & Insights: Prepare regular reports on occupancy, guest feedback, team performance, and front desk metrics — helping senior leadership make data-driven decisions.
Maintain Standards: Ensure full compliance with all policies, safety procedures, and hospitality standards.
Key Requirements:
Minimum 2 years of supervisory experience in a hotel front desk or customer-facing hospitality role.Strong communication skills with a professional, approachable attitude.
Problem-solver with a calm, guest-first mindset.
Proficient in hotel management software and Microsoft Office tools.
Flexible schedule — available to work weekends and holidays as needed.
A genuine passion for hospitality and a commitment to creating memorable guest experiences.
For more information, please apply through the link provided for the attention of Nikki Moloney or call Osborne Recruitment on 01 525 2457.If you are interested in finding out more about the above role and would like to be considered for this or other suitable roles that we may have available for your skill set – please attach your CV via the link provided. Please submit your updated CV in Word Format.
If you are living in Ireland and hold a VALID WORK PERMIT, we would love to hear from you, if however, you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search.Osborne are proud to be an Equal Opportunity Employer.
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