General Manager

We are currently seeking a General Manager for a key tourist attraction based in Tully Kildare. This position entails overseeing a busy operation that emphasises hospitality, events, and retail services. The successful candidate will build a dedicated team within a prestigious venue to deliver an exceptional catering operation.

Key Responsibilities to include:

• Managing the day-to-day operations of the location, including recruiting and selecting employees that meet the needs of the location and BaxterStorey
• Assessing employee performance, recognising potential, and meeting their training needs as appropriate
• Achieving financial targets agreed with the client within the budget and monitoring the work of the location team
• Holding regular team meetings to communicate targets, required standards, company, and client information
• Collaborating with the location Operations Manager to prepare budgets, maintain food costs, and maximise commercial opportunities
• To present to the client, as and when directed by your Operations Manager, accurate financial information.
• Developing and evolving client services at the location, regularly making adjustments and improvements as needed
• Providing prompt and efficient customer service while consistently exceeding expectations
• Monitoring customer feedback and producing an action plan based on the results
• Ensuring all food is presented and served in line within BaxterStorey’s standards, using innovation in the method and style of presentation and food service
• Recruiting appropriately skilled employees, assessing their performance, meeting their training needs including monitoring any poor performance and taking apparated step to rectify
• Meeting statutory and company requirements in Health and Safety, Food Safety, and environmental legislation and procedures.

Previous experience in events, hospitality or high-end dining.

Have a contagious passion for food and customer service

You draw satisfaction from managing, training, and supporting a team

Financially astute, you are very analytical and know how to create and maintain budgets and drive commercial performance

Excellent delegation and influencing skills

Ability to prioritise multiple projects in a fast-paced, multi-faceted, creative environment and able to work well under pressure

Meticulous organisational abilities; high attention to detail

Concise and effective verbal and written communication

Ability to adapt to challenges and opportunities with a solution-oriented perspective

Excellent strategic thinking and critical reasoning skills

Works according to the BaxterStorey core values

For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.

We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.

Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.

Join us, and be part of the food revolution!

BaxterStorey Values:

ALWAYS VISIONARY

We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.

WHOLEHEARTEDLY POSITIVE

We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.

CREATIVELY COLLABORATIVE

We embrace our differences to push creativity and we work together to be better.

FOREVER CONSCIOUS

We work together as a team to lead by example, protecting the planet and supporting local communities.

Interested? Even if you don’t meet all requirements, we like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.

BaxterStorey is committed to encouraging equality, diversity, and inclusion among our workforce.

The aim is for our workforce to be truly representative of all sections of society and our customers, and for each team member to feel respected and able to give their best.

And to support our commitment to this we have set ourselves an ED&I (Equity, Diversity and Inclusion) ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.

Working Patterns: Specified Purpose, 5 over 7 with opportunity for flexible working available during low season periods (if desired)

Benefits:

• Your birthday off as a paid day
• 3 yearly paid volunteering days
• 3 paid days grandparent leave
• 26 week’s enhanced maternity leave
• Secondary career leave (enhanced)
• Wedding/commitment day leave
• Free meals on shift
• Bespoke training and development opportunities
• Pension and life insurance
• Discounts available on our Perkbox app; high street shops, holidays & cinema
• Wellbeing hub
• Access to employee assistance programme
• Cycle to work scheme