IT Specialist – Temporary – Dublin 3
IT Specialist - Temporary - Dublin 3
Job Type: TemporaryLocation: Dublin 3
Salary: €17.33ph
We are hiring a IT Specialist who will be a key member of the IT Help Desk Operations Team and responsible for providing support to staff in the management, support and development of IT infrastructure across a network of 40 global office locations.The role primarily involves the logging, analysis, troubleshooting and resolving of technical issues that are reported to the IT Help Desk. This is a developmental opportunity for a candidate who has an interest in pursuing a career in Information Technology.
The successful candidate will have the opportunity to gain valuable experience working with an experienced team of IT professionals and will learn how to meet the challenge of working in fast paced working environment.
Responsibilities:
Provide technical support on all IT infrastructure including laptops, tablets, mobile phones, printers, networks, audio / video devices and security. Along with the software required for the hardware to run, including Windows 10, Office 365 (Outlook, Word, Excel, PowerPoint, Teams), Adobe software suite, anti-virus programs and others.
Problem solve technical issues by diagnosing and researching solutions and where appropriate guiding clients through taking corrective actions.Ensure help desk calls are resolved in an efficient and timely manner to meet current service level standards.
Ensuring that ICT security policy and procedures are carried out as described in the resolution of support calls.
Assist with the rollout and upgrades of IT hardware and software applications across all offices.
Assist with the maintaining and support of the Multi-Function Printer network.
Ensure hardware and software assets are tracked in accordance with organisational procedures.
Assist in the documentation of IT Help Desk Operations procedures and trouble-shooting steps.
Get involved in projects to increase efficiency and effectiveness of IT Help Desk Operations.
Requirements:
Successful completion of at least NFQ Level 5 – “Computer Systems and Networks” or similar ICT qualification within the last three years is essentialDemonstrable experience of applying knowledge of IT hardware and software to perform successful trouble-shooting steps is essential.
Good communication skills with excellent spoken and written English is essential.
High degree of competency in current Microsoft Windows operating system coupled with a high-level proficiency of the Microsoft Office suite of products is essential.
Evidence of an active interest in working with IT hardware and software is desirable.
An understanding of the principals of ICT Security and what controls should be in place to protect organisational data is desirable.
Experience in a customer facing role and an aptitude for engaging with people is desirable.
Ability to work on one’s own initiative and to work effectively in a team environment with a co-operative and flexible attitude to colleagues.
For more information, please apply through the link provided for the attention of Mia Craddock or call Osborne Recruitment on 01 6384400.If you are interested in finding out more about the above role and would like to be considered for this or other suitable roles that we may have available for your skill set – please attach your CV via the link provided. Please submit your updated CV in Word Format.
If you are living in Ireland and hold a VALID WORK PERMIT, we would love to hear from you, if however, you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search.Osborne are proud to be an Equal Opportunity Employer.
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