Operations Manager
Operations Manager (Hybrid) - Dublin
Location: Dublin, IrelandWork Model: Hybrid (3 days onsite / 2 days remote)
Contract Duration: 7 July 2026 - 15 February 2027
About the Role
We are seeking an experienced Operations Manager to lead and optimize operational programs across vendor and internal teams within a fast-paced global technology environment. This role is ideal for someone who thrives on improving processes, scaling operational excellence, and driving measurable business impact through data, collaboration, and continuous improvement initiatives.
You will play a key role in designing, launching, standardizing, and optimizing operational workflows while partnering with cross-functional stakeholders to enhance efficiency, customer experience, and overall operational performance.
Key Responsibilities- Design, launch, and scale operational solutions that improve efficiency, customer experience, capacity planning, and cost optimization.
- Monitor, analyze, and communicate operational metrics and KPIs to stakeholders.
- Develop and maintain SOPs, process maps, workflow documentation, training materials, and operational playbooks.
- Manage end-to-end operational programs, policies, and workflows to ensure high-quality execution.
- Partner with internal and external teams to scope, execute, and manage operational improvement projects.
- Support supplier/vendor operations by monitoring SLA adherence, performance metrics, and operational effectiveness.
- Identify operational trends, inefficiencies, and automation opportunities to improve workflows and scalability.
- Drive process improvement initiatives including workflow redesign, automation, and operational optimization.
- Support onboarding, performance management, and evaluation processes for suppliers and operational partners.
- Handle escalations, employee support queues, and high-volume operational issues within defined SLAs.
- Collaborate with stakeholders to improve policies, simplify workflows, and support scalable operations.
- Contribute to business reviews, operational reporting, and strategic planning discussions.
- Share operational best practices, lessons learned, and continuous improvement initiatives across teams.
- Strong experience in operations management, business operations, or process improvement roles.
- Proven ability to analyze operational data and translate insights into actionable improvements.
- Experience managing SLAs, workflows, queues, and operational escalations.
- Strong stakeholder and cross-functional relationship management skills.
- Knowledge of automation tools, workflow optimization, and operational efficiency frameworks.
- Experience with vendor/supplier management and operational governance.
- Excellent project management and organizational skills.
- Strong communication and consultative problem-solving abilities.
- Ability to manage multiple priorities in a fast-paced environment.
- Process design and continuous improvement
- Operational reporting and KPI management
- Business operations and service delivery
- Customer support operations
- Vendor and partner management
- Workflow automation and optimization
- Strategic operations planning
- Change management and operational transformation
What We're Looking For
The ideal candidate is analytical, highly organized, and comfortable working across complex operational environments. You should be proactive in identifying opportunities for improvement and confident collaborating with global stakeholders to drive operational excellence at scale.