[ref. q10331204] SCFM Technical Infrastructure Program Manager, SCFM

The AWS Manufacturing Operations Transportation Operations and Reverse Logistics team (MOTOR) manages AWS and 3rd Party (3P) Supply Chain activities that include the following operations:

1. Inbound supplier-owned component warehousing and finished rack storage
2. Server and Rack assembly and
3. Reverse Logistics operations.

AWS MOTOR is seeking for a highly skilled and result oriented Technical Infra Program Manager with a strong track record of driving existing facility improvement programs, green field and brown field design and construction infrastructure projects.

The ideal candidate will have strong program management and technical experience, with a proven ability to drive multiple projects to completion on time, within scope, and on budget. This role requires excellent organizational, communication, and leadership skills to align cross-functional teams and manage relationships with both internal stakeholders and external partners.

An emphasis on strong program management and building infrastructure with a particular focus on Mechanical and Electrical design experience is required, helping us scale with the MOTOR growth and expansion.

• Project Management: Lead end to end management of infrastructure projects, including planning, scheduling, resource allocation and budgeting. Execute project initiatives with a strong commitment to safety and quality standards. Able to make appropriate escalation to get things done.
• Team Leadership and Collaboration: Exhibit strong leadership skills and is able to motivate and guide the team members in achieving the project goals. Foster collaborative work environment that builds trust, emphasizes teamwork and influence stakeholders and partners from cross functional/ regional team.
• Risk and Issue Management: Proactively identify, assess, and manage risks associated with the projects. Trouble shoot and deep dived as they arise and implement the best fit solution to ensure optimal outcome. Strategy may not be well defined and will need own judgement to ensure stakeholders are aligned with the end goal.
• Stakeholder Management and Communication: Clear and concise in verbal and written communication. Demonstrate excellent communication skills to effectively manage challenges and provide clear directions to the team. Capable to present in clear writing and present documents to leaders for decision making. Proficient in communicating across diversity of locales, roles and functions (e.g., Design, product/program, engineering, Legal, Finance, PP, Sales, external partners). Writes narratives (e.g., 6-pagers, MBR/QBR/HBR/YBR, COEs, Mission, Tenets, PR/FAQs) and presents them to leadership. Fosters a constructive dialogue, harmonizes discordant views, and leads the resolution of contentious issues. Leads technical team reviews and takes ownership of the outcome.
• Process Improvement and Problem Solving: Manage simple to complex business and/or technology problems. Lead end-to-end design and delivery of simplified solutions for the best outcome and represents the benefits and challenges with each approach. Identify opportunities for process improvements and implement best practice.
• Financial Management and Oversight: Demonstrates comprehensive understanding of project financial management principles and practices. Proficient in developing and managing complex project budgets exceeding $100M, with experience overseeing annual portfolio financials of $30-50M+. Proficient in capital expenditure control, operating expense management, and cost forecasting. Able to perform detailed cost-benefit analyses, risk-based contingency calculations, and lifecycle cost assessments. Prepares and presents clear, concise financial reports including earned value analysis, cash flow forecasts, and variance analyses to senior leadership. Understands and adheres to AWS financial policies, and governance structures. Able to articulate financial impacts and risks to both technical and non-technical stakeholders, supporting informed decision-making at all levels of the organization.
• Data Analysis and Reporting: Demonstrates expertise in leveraging project management tools to track and analyse key performance metrics. Develop comprehensive project analytics and reporting frameworks to drive data-informed decisions. Create executive level dashboards and status reports that communicate project health, risks, and milestones. Implements and monitors success criteria to ensure project outcomes align with organizational objectives.
• Change Management: Ensure smooth transitions during major technical shifts or implementations. Manage the impact of the changes on various stakeholders.
• Communication Management: establishes and communicates program requirements that could impact schedule, cost, delivery of the work and integration of site with surrounding properties. Conducts negotiations with key stakeholders to evaluate bids, proposals, and scoping documents for completeness with detail and accuracy. Collect, evaluate, and share lessons learned to direct teammates, and peers in design, and construction teams to achieve continuous improvement across the entire program.
• Continuous Improvement: Identify, develop, and implement team wide process improvements in our tools, processes, and documents.
• Ability to travel 25% of the time, scaling to 50% for new projects in continental Europe in 2026.

• Lead cross-functional teams and manage programs and processes simultaneously.
• Engage with technical experts and key stakeholders to initiate new programs, including developing new processes and program documentation.
• Identify process and communications gaps, while developing and driving solutions.
• Develop and maintain lessons learned and establish mechanisms to share this with teams.
• Work closely with stakeholders on key program initiatives to develop and implement procedures and systems that continually improve and streamline the program.
• Drive simplification and automation to evolve processes, services, and solutions, to increase agility and efficiencies and lower costs.
• Establish a metrics-driven, programmatic approach to strategic initiatives to develop improvements and efficiencies.
• Gather, define, refine, and drive requirements for program process, standards, and system
• Implementation requirements needed to monitor & report on construction programs across multiple geographic regions with little or no direction from management.
• Define & evaluate KPIs derived from program milestone, estimate, spend forecast, and cost/resource loaded schedule performance.
• Develop handoff project documentation to MOTOR partners.

About the team

The team support facility design and construction, security and critical projects across our portfolio of buildings globally. The team also manages our Integrated Facilities Management (IFM) partner comprising Facilities Managers, Building Engineers, Maintenance Technicians and Facilities Coordinators and global Design and QS contractor resources.

Our goal is to provide essential proactive building preventive maintenance, high velocity service outage responsiveness, facility and project cost savings, optimal security posture aligned with HSCS guidance and structured project management services.

Additionally, we see tremendous opportunity to leverage our core competency in facility and project management to deliver operational efficiencies to partner teams across AIS. The successful candidate will join a global team comprising builders covering APAC, EMEA and NALA.

About AWS

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

• 7+ years’ experience in building design and construction with an emphasis on Mechanical and Electrical infrastructure
• Proven experience managing complex, cross-functional infrastructure projects
• Engineering bachelor’s degree and professional experience (5+ years’ experience) in building design and construction
• The ability to work independently and self-motivate in a rapidly changing environment
• Strong organizational, analytical and problem-solving skills
• Excellent communication and interpersonal skills to influence and manage stakeholders
• PMP, Prince or equivalent certification
• Lead cross-functional teams and manage programs and processes simultaneously.
• Engage with technical experts and key stakeholders to initiate new programs, including developing new processes and program documentation.
• Identify process and communications gaps, while developing and driving solutions.
• Develop and maintain lessons learned and establish mechanisms to share this with teams.
• Work closely with stakeholders on key program initiatives to develop and implement procedures and systems that continually improve and streamline the program.
• Drive simplification and automation to evolve processes, services, and solutions, to increase agility and efficiencies and lower costs.
• Establish a metrics-driven, programmatic approach to strategic initiatives to develop improvements and efficiencies.
• Gather, define, refine, and drive requirements for program process, standards, and system
• Implementation requirements needed to monitor & report on construction programs across multiple geographic regions with little or no direction from management.
• Define & evaluate KPIs derived from program milestone, estimate, spend forecast, and cost/resource loaded schedule performance.
• Develop handoff project documentation to MOTOR partners.

Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.