Customer Service Advisor

Are you a proactive professional with a passion for excellence in customer service? Our client is looking for a motivated Customer Service Advisor to join our dynamic team in Dublin.

The Role:

Working at the heart of our operations, you will provide essential support to healthcare providers and our internal sales teams. You will manage the end-to-end order process, resolve complex queries, and ensure our customers receive the highest level of care.

Key Responsibilities:

• Order Management: Process sales orders accurately and timely using SAP and Microsoft Office.
• Query Resolution: Handle customer and sales enquiries via phone and email, resolving issues related to pricing, products, and deliveries.
• Logistics Coordination: Liaise with external suppliers regarding shipping costs and timeframes.
• Cross-Functional Collaboration: Work closely with Credit Control and other internal departments to resolve discrepancies.
• Administration: Maintain meticulous records of customer interactions and manage quotations.

Key Requirement:

• Experience: 3+ years in a fast-paced customer service environment.
• Technical Skills: High computer literacy (Excel, Word, Outlook). Experience with SAP or the Healthcare sector is a distinct advantage.
• Communication: Exceptional verbal and written skills with a confident, professional telephone manner.
• Mindset: A self-motivated problem-solver who thrives under pressure and possesses a high attention to detail.

Why Join Us?

We offer a values-based culture that rewards innovation and integrity. Our benefits include:

• Financial: Competitive salary, commission structure, pension, and life assurance.
• Growth: Access to our dedicated Training Academy and educational assistance.
• Wellbeing: Employee Assistance Program, income protection, and enhanced leave.
• Culture: A collaborative, inclusive environment with regular social events and a dedicated engagement platform.
• Hybrid working: 3 days working from home and 2 days in the office