Donor Care Assistant New

apartmentCPL placeDublin calendar_month 

The Donor Care Assistant supports and engages donors, ensuring excellent communication, accurate administration, and smooth financial processing to encourage ongoing support. This is a fully on-site role, offered to support the charity during its busy period from October to January.

Hourly Rate: €15p/h

Key Responsibilities
  • Process and reconcile donations across all platforms
  • Maintain accurate donor records in MS Dynamics CRM
  • Ensure compliance with data protection (GDPR)
  • Provide excellent donor care via phone, email, and letters
  • Support thank-you communications and relationship-building activities
  • Manage inbox, filing, and routine data checks
Essential Skills
  • Strong written/spoken English and professional phone manner
  • Donor/customer-focused approach
  • Administrative accuracy and problem-solving skills
  • Experience with databases/CRM systems
  • Proficient in MS Office (Word, Excel, Mail Merge)
Desirable
  • Experience with MS Dynamics CRM
  • Knowledge of GDPR and financial processes

Contact Ingrid on 015005922 for more information

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