General Manager

General Manager - Dundrum

Role Overview

We are seeking an experienced and driven General Manager for our Dundrum location. Reporting to the Business Owner, you will have full responsibility for site operations, team performance, and delivering exceptional customer service.

Key Responsibilities

• Lead all daily site operations to ensure a high-quality customer experience.
• Manage key performance drivers and maintain the highest standards of service, quality, and hygiene.
• Develop and implement KPIs to monitor and improve operational performance.

• Recruit, train, and mentor staff to build a strong, efficient and customer-focused team.
• Conduct performance reviews and support ongoing staff development.
• Foster a positive and collaborative working environment.

• Ensure all customer interactions reflect brand standards.
• Resolve customer issues promptly and professionally.
• Maintain excellent visual and operational standards across the site.

• Monitor KPIs, sales performance, and customer feedback.
• Identify opportunities to improve efficiency and profitability.
• Provide regular performance updates to the Business Owner.

• 3-4 years' supervisory or management experience in a fast-paced retail or catering environment.
• Strong leadership and people management skills with a track record of developing teams.
• Excellent communication, organisational, and problem-solving abilities.
• Self-motivated, results-driven, and able to work independently.
• Passionate about delivering outstanding customer service and progressing within a leading brand.

If you are interested in this role, please reach out and apply today!