Customer Service Administrator

Location: Parkwest, Dublin 12

• Parking available
• Department: Customer Service / Claims Support
• Model: Hybrid
• Contract: Permanent

You will also be responsible for handling a varied workload and contributing to the overall success of the client services function.

Key Responsibilities:

• Respond to client queries across various channels, including email and phone, covering a broad range of service-related topics.
• Maintain service standards by:
• Responding to all written communications within 24 hours.
• Achieving a target call abandon rate of no more than 2%.
• Effectively manage and prioritise daily workload alongside ad hoc tasks and individual case follow-ups.
• Develop in-depth knowledge of the company's products, services, and processes to ensure accurate and helpful responses.
• Liaise with internal teams as needed to coordinate responses and support issue resolution.
• Deliver a positive customer experience to promote satisfaction and client loyalty.
• Remain organised and focused while working under pressure in a high-volume environment.

Key Requirements:

• Experience in a customer-facing or client service role, ideally with administrative responsibilities.
• Previous experience in a call centre or contact centre environment is an advantage.
• Comfortable working under pressure with tight deadlines and shifting priorities.
• Strong knowledge of Microsoft Office applications, particularly Excel and Word.
• Flexibility to work within a rotating shift pattern, including evenings, nights, and weekends.
• Valid EU work permit with full-time availability throughout the year.
• Fluency in English and German is essential.

Note: Candidates must be fully flexible to work varied shift patterns, including weekends, nights, and public holidays.

*** If you are interested in this position and meet all the requirements, please apply today!