Inside Sales Account Rep - English (additional language preferred)

About Accenture

We embrace the power of change to create value and shared success for our clients, people, shareholders, partners, and communities

Visit us at www.accenture.com.

JOB PURPOSE

We enable advertisers—ranging from small businesses to enterprise customers—to unlock the full potential of digital advertising platforms.

The ISAR operates within a data-driven, technology-enabled environment, leveraging CRM tools, analytics, and market intelligence to optimize sales outcomes and contribute to organizational growth.

This position is integral to transforming traditional sales approaches by combining expert sales acumen with innovative technologies, powered by insights and analytics. The ISAR collaborates with cross-functional teams to ensure seamless campaign execution, client satisfaction, and alignment with organizational objectives.

ROLES AND RESPONSIBILITIES

• Client Engagement and Sales Execution:
• Conduct high-volume outbound calls and emails to predetermined leads, proactively pitching products/services to drive adoption and revenue growth.
• Engage reactively with inbound inquiries, providing tailored solutions to meet client needs and optimize their investments.
• Present compelling value propositions for products/services, leveraging storytelling, case studies, and data-backed logic to influence client decisions.
• Manage the full sales cycle, from lead qualification (using frameworks like BANT: Budget, Authority, Need, Timeline) to deal closure, ensuring accurate forecasting and pipeline management.
• Identify up-sell, cross-sell, and renewal opportunities within an existing client portfolio to maximize revenue and client retention.
• Personalize client recommendations based on their business goals, industry trends, and performance metrics.
• Campaign Management and Optimization:
• Set up and manage advertising or product campaigns (e.g., Product Listing Ads, Product Category Ads, SaaS subscriptions, cybersecurity solutions), ensuring proper targeting, budgeting, and optimization for maximum ROI.
• Monitor campaign performance using analytics tools, providing clients with actionable insights and recommendations to enhance outcomes.
• Collaborate with clients on ad creatives, product configurations, or service implementations, ensuring alignment with platform guidelines and best practices.
• Troubleshoot campaign or product issues proactively, resolving challenges to ensure a seamless client experience.
• Data Management and Reporting:
• Log all client interactions, sales activities, and campaign outcomes in CRM systems (e.g., Salesforce, HubSpot) with accuracy and timeliness.
• Maintain and update client data in databases, ensuring comprehensive records for returning customers.
• Prepare and deliver regular performance reports to clients and internal stakeholders, highlighting key metrics, achievements, and areas for improvement.
• Document trends, client feedback, and market intelligence to contribute to product development and sales strategy enhancements.
• Market Research and Industry Expertise:
• Research client industries, verticals, and competitors to develop a deep understanding of market dynamics and business models.
• Stay informed about emerging trends, technologies, and regulatory changes in relevant sectors (e.g., e-commerce, cybersecurity, cloud computing, digital advertising).
• Share insights with internal teams to improve product offerings, sales strategies, and customer experiences.
• Compliance and Professionalism:
• Adhere to all company policies, procedures, and information security protocols, protecting confidential client and organizational data.
• Represent the company in a professional, courteous, and ethical manner during all client interactions.
• Comply with internal regulations, management directives, and service level agreements (SLAs) to ensure operational excellence.
• Promptly escalate issues to management and participate in resolution processes.

• Team Collaboration and Contribution:
• Collaborate with sales, marketing, product development, and customer support teams to ensure seamless campaign execution and client satisfaction.
• Participate actively in team meetings, contributing ideas to improve sales processes, product offerings, and client experiences.
• Work with Quality Assessment Teams to receive feedback and implement improvements in sales techniques and client interactions.
• Provide proactive insights to sales support and QA teams to enhance team performance and client outcomes.
• Self-Development and Training:
• Engage in continuous learning through web-based training, certifications, and day-to-day work to expand industry and product knowledge.
• Attend feedback sessions and training programs to refine sales skills, negotiation techniques, and product expertise.
• Stay updated on advancements in sales tools, CRM platforms, and analytics software to maintain a competitive edge.
• Operational Discipline:
• Maintain excellent attendance, punctuality, and readiness to start shifts on time, ensuring consistent availability for client engagement.
• Meet or exceed quarterly sales quotas through disciplined outreach, follow-ups, and pipeline management.
• Participate in occasional travel for training, knowledge transfer, or client meetings, adhering to company travel policies and local legal requirements.

• Communication and Interpersonal Skills:
• Exceptional verbal and written communication skills to articulate value propositions, negotiate deals, and build client trust.
• Strong presentation skills to deliver compelling pitches, case studies, and performance reports to diverse audiences.
• Ability to conduct discovery conversations, uncovering client needs and aligning solutions to their goals.
• Analytical and Data-Driven Decision Making:
• Strong analytical skills to interpret campaign performance, sales metrics, and market trends.
• Proficiency in using advertising and analytics tools (e.g., Google Analytics, Tableau, CRM platforms) to drive data-informed decisions.
• Ability to identify patterns, troubleshoot issues, and optimize campaigns for maximum impact.
• Sales and Negotiation:
• Very good negotiation skills to close deals, manage objections, and secure client commitments.
• Expertise in consultative selling, focusing on client goals and delivering tailored solutions.
• Ability to manage high-volume outbound and inbound calls with a focus on conversion and client satisfaction.
• Adaptability and Resilience:
• Flexibility to work across industries, products, and sales motions (e.g., B2B, B2C, enterprise, SMB).
• Ability to thrive under pressure, managing multiple campaigns and client portfolios simultaneously.
• Self-motivated with a proactive approach to problem-solving and opportunity identification.
• Teamwork and Collaboration:
• Strong team player with a collaborative mindset, contributing to team targets and sharing best practices.
• Ability to work cross-functionally with internal teams to deliver exceptional client outcomes.
• Customer Orientation:
• Enthusiastic, courteous, and assertive approach to client engagement, with a focus on delivering exceptional service.
• Initiative and creativity in tailoring solutions to meet diverse client needs.
• Technical Proficiency:
• Proficient in CRM systems (e.g., Salesforce, HubSpot), sales enablement tools (e.g., Clari, Steelbrick CPQ), and Microsoft Office Suite.
• Familiarity with advertising platforms (e.g., Google Ads, social media advertising) and e-commerce ecosystems.
• Language Proficiency: English C1
• Full proficiency in English (written and spoken, minimum C1 level).
• Additional language proficiency (e.g., German, French, Spanish, Italian, Portuguese) is highly desirable for global client engagement.

• Specific knowledge of social media platforms, their advertising solutions, and user/creator behaviors.
• Advanced understanding of digital advertising metrics (e.g., CTR, CPC, ROAS) and optimization strategies.
• Familiarity with enterprise-level sales tools (e.g., SFDC, Clari) and CPQ platforms.
• Experience with storytelling and case study development to influence client decisions.
• Knowledge of emerging technologies (e.g., AI, IoT, VR, cloud computing) and their applications in sales.
• Certifications in sales methodologies (e.g., SPIN Selling, Challenger Sale) or industry-specific training (e.g., Google Ads, AWS Cloud Practitioner).
• Interest in expanding industry knowledge through continuous learning and certifications