Clerical Officer New

Start Date: Immediate

Working Pattern: Flexibility required, including occasional evening shifts (12:00–20:00) and occasional Saturdays

Key Duties & Responsibilities:

• Manage new patient referrals from receipt through to appointment scheduling.
• Book new patient appointments in accordance with consultant availability and service guidelines.
• Act as a first point of contact for patient queries via phone and email, providing a professional and courteous service.
• Liaise closely with consultants, clinical teams, OPD secretaries, and other administrative staff to coordinate referrals and appointments.
• Monitor and manage referrals to ensure timely progression.
• Carry out cleardown processes in line with departmental procedures.
• Create, and manage new patient folders, ensuring all relevant documentation is included.
• Maintain accurate and orderly medical records in compliance with hospital policies and GDPR requirements.
• Perform general clerical and administrative duties including filing, data entry, scanning, photocopying, and housekeeping of records.
• Work collaboratively as part of a multidisciplinary administrative team.
• Participate in team meetings and contribute to service improvement initiatives.
• Demonstrate flexibility in working hours to meet service needs, including evenings and occasional Saturdays.
• Undertake any other duties appropriate to the role as assigned by line management.

Qualifications / Experience:

• Previous clerical or administrative experience in a healthcare or similar environment is desirable.
• Excellent organisational skills with strong attention to detail.
• Ability to manage multiple tasks, prioritise workload, and meet deadlines.
• Strong communication and interpersonal skills, with confidence dealing with patients and clinical staff.
• Competent in Microsoft Office and general computer systems.

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