Customer Service Specialist
TELEPERFORMANCE IRELAND LIMITED Dublin
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Application Details
In order to work in Ireland a non-EEA National, unless they are exempted, must hold a valid employment permit.Please review the Eligibility and requirements for an employment permit if you are unsure of your eligibility to apply for this vacancy.
Job Description
Multiple locations
TPIE Eastpoint Bus Pk Block J , Eastpoint Bus Pk Alf, Dublin, Co. Dublin, D03 HR52- 2810020446777;-6.37620782852173;TPIE Eastpoint Bus Pk Block J , Eastpoint Bus Pk Alf , Dublin , Co. Dublin , D03 HR52
Location: Dublin (Office-Based)
Job Type: Permanent, Full-time (40 hours/week)
Working hours: All candidates need to be flexible and able to work anytime between the following hours:- Monday-Sunday 5am - 10pm
Salary: €16.00 per hour (€33,280 base)
Join Teleperformance, a fast-paced, high-energy contact centre delivering world-class support for global brands. We are currently looking for tech-savvy, lightning-fast Live Chat Specialists to join our Dublin office. If you love the thrill of managing multiple chats and solving problems in real-time this is the role for you.
(Target Start Date: May 2026)
What You Will Be Doing: Forget the traditional call centre script. As our Live Chat Specialist, you are the digital face of our brand.
Multitask like a pro: Handle multiple inbound live webchats simultaneously while maintaining high-quality responses.
First-Contact Resolution: Be the detective who gets to the bottom of customer queries and solves them accurately on the spot.
Digital Empathy: Support all customers with patience, warmth, and the perfect written tone.
System Navigation: Keep accurate, detailed records of customer interactions while navigating our internal systems seamlessly.
(Please note: While this role is highly chat-focused, occasional phone or email support may be required!)
What We Are Looking For:
Experience: 2–3 years in customer service. Strong webchat/live chat experience is a massive plus, but phone and email experience counts too!
Keyboard Warrior: Excellent typing speed and flawless written English (grammar, spelling, and tone matter here).
Problem Solver: You take ownership of issues, show genuine empathy, and consistently hit your targets.
Flexibility: You must be available to work 40 hours per week on rotational shifts between Monday – Sunday, 05:00 – 22:00.
- Sector:
- Experienced [Non-Managerial]
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