AI Data Analyst : German/Czech New

AI Data Analyst : German/Czech

Location : Dublin 18, Sandyford | Full-time permanent | Day shift 9:00am - 5:30pm

We are looking for native German/Czech speakers to join our global team as AI Specialists. If you have a sharp eye for detail, an interest in AI, we want to hear from you.

Your key responsibilities:

• Investigating and resolving reported issues (inquiries via ticketing system), such as requests for account support or potentially abusive content
• Enforcing clients Terms of Use by carefully monitoring reports of abuse on the site
• Becoming and remain knowledgeable about client’s products and community standards
• Using market specific knowledge and insights to find scalable solutions to improve the support of our community of users
• Gathering, analysing, and utilising relevant data to develop ways to improve the overall user experience
• Recognising trends and patterns and escalating issues outside the company policy to the global team
• Identifying inefficiencies in workflows and suggest solutions

Skills & Competences:

• Strong personal resilience with the ability to operate in a pressured and fast paced environment
• Strong interpersonal skills, verbal, and written communication skills and most importantly – empathy
• High adaptability and positive approach to challenges
• Ability to make decisions, prioritise, solve problems and work as part of a team
• Effective Time management & Prioritisation skills
• Ability to consistently hit KPIs on time

• Fluent in German / Czech on the near-native level (C1-C2) in oral and written communication, with in depth understanding of culture and social trends in the region
• Advanced level of English (C1)
• If you are not sure about your level of language, we can offer you an assessment.

Compensation:

• Competitive salary
• Private healthcare
• Pension contribution
• 25 days of annual leave
• Extensive Training and access to CPL's Wellness Programme
• Tax Saver and Bike-to-Work Scheme

IMPORTANT:

• Due to nature of the role, candidates must be fully confident in dealing with sensitive content.
• Candidates must be eligible to work full-time in Ireland (EU passport / Stamp 4 / Stamp 1G for minimum 12 months or renewable).

• Chance to work within a multicultural and diverse team
• Great internal opportunities for career progression – employees with good performance can become Quality Auditors, Quality Analysts, Trainers & Team Leads
• No shift rotations – fixed working schedule
• No previous experience required – full training is provided
• Minimum qualification is Bachelor's degree

For more information, please send your updated CVs to Sohini Sakssena at [email protected]