Junior Technical Customer Support
Junior Technical Customer Support
At Osborne we are currently recruiting for a Junior Technical Customer Support person to join a leading global manufacturer of electronic products and systems based in South West Dublin.This is a great opportunity for a candidate who has an interest or has a background in engineering or construction and would like to apply this to providing presales, quotations and customer support to our clients.
For You:
Salary €30k
Healthcare
Pension
Parking
Training
Free lunches daily
Responsibilities:
Respond to customer inquiries and provide technical assistance via phone, email, or chat channels.
Troubleshoot hardware issues related to our products and services.
Guide customers through step-by-step solutions and ensure timely resolution of technical problems.
Escalate complex issues to appropriate departments for further assistance and resolution.
Deliver Excellent Customer Service.
Maintain a professional and courteous demeanour while interacting with customers.
Listen attentively to customer concerns, demonstrate empathy, and strive to exceed their expectations.
Build rapport with customers to foster long-term relationships and enhance customer satisfaction.
Provide accurate and detailed information about product features, specifications, and pricing.
Requirements:
Ability to read schematic drawings
Excellent communication skills
Strong organisational skills
A good mechanical understanding
A good understanding of Microsoft Office Suite
Be able to work as part of a team
Ability and willingness to learn about new products.
Customer focused and a positive attitude.
There is an excellent salary and benefits package on offer, as well as a great supportive team who encourage and support your career development.
For more information, please apply through the link provided for the attention of Shane Hanrahan or call Osborne Recruitment on 01 525 2457.If you are interested in finding out more about the above role and would like to be considered for this or other suitable roles that we may have available for your skill set – please attach your CV via the link provided. Please submit your updated CV in Word Format.
If you are living in Ireland and hold a VALID WORK PERMIT, we would love to hear from you, if however, you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search.Osborne are proud to be an Equal Opportunity Employer.
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