ManpowerDublin
Business Analyst - EUC Remediation Job Description We are currently recruiting for a Business Analyst to work with our client who is a global leader in banking and wealth management which provide consumers, corporations, governments, and institutions with a broad range of financial services and prod...
Cpl Resources - TechnologyDublin
Senior Data Analyst Dublin- Hybrid Salary per year €71,000 We have an exciting opportunity in Data and Insights Department. Knowledge of advanced data analysis and modellingand experience with energy data. Experience working with databases and data pipelines, including design, setup, extraction and ...
Lex ConsultancyDublin
Skills: Data Analyst Senior Data Analyst Business Analyst. Our client, a government body within the Education/Sustainable Energy sector, is seeking an experienced Data Analyst to join their Data And Insights team. Reporting to the Programme Manager for Energy Modelling, youwill provide expert data a...
Dublin
and the ability to handle PC-related issues efficiently.
Responsibilities:
Provide remote and desk-side support services to end-users, troubleshooting PC-related problems via phone, remote tools, or on-site assistance.
Build, configure, and troubleshoot PC...
Dublin
Senior IT Support Engineer
Contract | €250/day+ | Dublin
Our client is currently in search of a Level 3 IT Support Engineer to manage 2nd and 3rd-level support for both on-site and remote teams in a multinational environment.
Responsibilities...
Dublin
IT Support Engineer
Contract | €240/day+ | Dublin | Hybrid
Our client is currently seeking an IT Support Engineer to handle 2nd and 3rd-level support for on-site and remote teams in a multinational setting.
Responsibilities:
Deliver advanced 2nd...
Dublin
infrastructure, cybersecurity tools, and remote support solutions, enabling you to develop a diverse skill set and stay at the forefront of emerging IT trends.
Your Responsabilities:
The day-to-day operation, maintenance, and optimisation of our IT...
Cpl HealthcareDublin
Product Designers, and DevOps to address CI/CD issues, drive engineering releases and deliver success
• Partner with technical support and customer success, while also communicating with customers to troubleshoot product issues and deliver happiness to our...
Get new jobs by email!
Get email updates for the latest Remote Technical Support jobs in Dublin
It's free, and you can cancel email updates at any time
Technical Support Engineer - E-Mobility
ABB | Dublin | Full-time | careers.abb |
Technical Support Engineer - E-Mobility
Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.
At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.
Support the ABB E-Mobility Ireland business by implementing Service technical strategy and drive Service growth locally at the respective local unit level by supporting the business function. Enable the EV Service business by technically supporting the install base of Electric Vehicle Charging Infrastructure (EVCI) and work with Operations and Channel Managers to optimise the costs and profitability of the E-Mobility department.
Help achieve its performance targets and ensure utilization of service resources. Collaborate with Channel Partners, Clients and global staff in delivery of service function.
The role is hybrid but occasional travel is required to manage the field staff, HSE, ABB facility, customers, site and the Netherlands/Italy for occasional HQ and factory engagement.
Your responsibilities
• Works with Service technical strategy - Drives implementation of the Service technical function. Ensures corresponding plans are implemented consistently in the Service function.
• Diagnose and troubleshoot issues related to, hardware, software, and connectivity ABB AC and DC Charging Infrastructure.
• Provide timely and effective technical support to customers via phone, email, and remote access tools.
• Collaborate with internal and external stakeholders, including product management, channel partners and field engineers to resolve complex technical issues.
• Supports Operations Manager eMobility in execution of service business functions. Co-ordinating with global team, local service partners and technicians. Achieving project deliverables and compliance with contractual requirements.
• Facilitates on-site support and maintenance activities. Completing site visits where necessary.
• Performance targets – Ensuring KPIs are met within service function including Uptime, service Response times and case closures targets. Monitors performance targets as part of the global (or) local unit and Customer Service Level Agreements
• Service technical delivery – Key point of contact between global team and local business for service activity. Responsible for scheduling of commissioning, maintenance and diagnostic/repair/campaign work to ensure Service productivity. Implements agreed delivery and performance standards to achieve consistency in quality and customer satisfaction.
• Implements Service Level Agreements with Key Clients in conjunction with local team. Ensures parts and logistics are managed to support service delivery.
• Document support interactions, including customer inquiries, troubleshooting steps, and resolutions in the Service System. Manages caseload to ensure correct operation of warranty processes.
• Customer approach - Executes the (global) service and delivery sales channel strategy within the local unit. Implements Service offerings to increase market penetration. Builds sustainable customer relationships to ensure local client growth, satisfaction and retention together with Sales. Supports Channel Manager in customer meetings. Drives consistent development of processes and practices based on customer feedback.
• Participate in training sessions and workshops to stay updated on products, features, and technical advancements. Contribute to continuous improvement initiatives by providing feedback on product usability, reliability, and support processes to global team, service partners and clients.
• Support Channel Partners - Ensures they properly organised, staffed, skilled and trained. Improves service availability, provides training and develops their capabilities and competencies including ECAP certification.
• Works with Operations Manager and Channel Manager to support business functions.
• Health, safety & integrity - Is responsible for health and safety of the local Business Unit/Product Group Service function. Enforces a Service safety and integrity culture throughout the Service organization. Health, Safety & Environment along with RAMS documentation (HSE).
Your background
• Qualifications in an electrical discipline.
• Technical understanding of Electric Vehicle Charging Infrastructure including AC and DC charging protocols, charging connectors, and communication protocols (e.g., OCPP).
• Proficiency in troubleshooting hardware, software, and networking issues.
• Communication skills, with the ability to receive and convey technical information clearly and concisely.
• Self-motivated and able to thrive in a results-driven environment. Ability to work within various teams but also to operate under own initiative as required.
• Strong interest in developing technology, sustainability and Electric Vehicles.]
• Background in Field Service (Desirable).
More about us
We look forward to receiving your application (documents submitted in English are appreciated). If you want to discover more about ABB, take another look at our website www.abb.com.
Work model: hybrid #LI-hybrid
Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.
At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.
Support the ABB E-Mobility Ireland business by implementing Service technical strategy and drive Service growth locally at the respective local unit level by supporting the business function. Enable the EV Service business by technically supporting the install base of Electric Vehicle Charging Infrastructure (EVCI) and work with Operations and Channel Managers to optimise the costs and profitability of the E-Mobility department.
Help achieve its performance targets and ensure utilization of service resources. Collaborate with Channel Partners, Clients and global staff in delivery of service function.
The role is hybrid but occasional travel is required to manage the field staff, HSE, ABB facility, customers, site and the Netherlands/Italy for occasional HQ and factory engagement.
Your responsibilities
• Works with Service technical strategy - Drives implementation of the Service technical function. Ensures corresponding plans are implemented consistently in the Service function.
• Diagnose and troubleshoot issues related to, hardware, software, and connectivity ABB AC and DC Charging Infrastructure.
• Provide timely and effective technical support to customers via phone, email, and remote access tools.
• Collaborate with internal and external stakeholders, including product management, channel partners and field engineers to resolve complex technical issues.
• Supports Operations Manager eMobility in execution of service business functions. Co-ordinating with global team, local service partners and technicians. Achieving project deliverables and compliance with contractual requirements.
• Facilitates on-site support and maintenance activities. Completing site visits where necessary.
• Performance targets – Ensuring KPIs are met within service function including Uptime, service Response times and case closures targets. Monitors performance targets as part of the global (or) local unit and Customer Service Level Agreements
• Service technical delivery – Key point of contact between global team and local business for service activity. Responsible for scheduling of commissioning, maintenance and diagnostic/repair/campaign work to ensure Service productivity. Implements agreed delivery and performance standards to achieve consistency in quality and customer satisfaction.
• Implements Service Level Agreements with Key Clients in conjunction with local team. Ensures parts and logistics are managed to support service delivery.
• Document support interactions, including customer inquiries, troubleshooting steps, and resolutions in the Service System. Manages caseload to ensure correct operation of warranty processes.
• Customer approach - Executes the (global) service and delivery sales channel strategy within the local unit. Implements Service offerings to increase market penetration. Builds sustainable customer relationships to ensure local client growth, satisfaction and retention together with Sales. Supports Channel Manager in customer meetings. Drives consistent development of processes and practices based on customer feedback.
• Participate in training sessions and workshops to stay updated on products, features, and technical advancements. Contribute to continuous improvement initiatives by providing feedback on product usability, reliability, and support processes to global team, service partners and clients.
• Support Channel Partners - Ensures they properly organised, staffed, skilled and trained. Improves service availability, provides training and develops their capabilities and competencies including ECAP certification.
• Works with Operations Manager and Channel Manager to support business functions.
• Health, safety & integrity - Is responsible for health and safety of the local Business Unit/Product Group Service function. Enforces a Service safety and integrity culture throughout the Service organization. Health, Safety & Environment along with RAMS documentation (HSE).
Your background
• Qualifications in an electrical discipline.
• Technical understanding of Electric Vehicle Charging Infrastructure including AC and DC charging protocols, charging connectors, and communication protocols (e.g., OCPP).
• Proficiency in troubleshooting hardware, software, and networking issues.
• Communication skills, with the ability to receive and convey technical information clearly and concisely.
• Self-motivated and able to thrive in a results-driven environment. Ability to work within various teams but also to operate under own initiative as required.
• Strong interest in developing technology, sustainability and Electric Vehicles.]
• Background in Field Service (Desirable).
More about us
We look forward to receiving your application (documents submitted in English are appreciated). If you want to discover more about ABB, take another look at our website www.abb.com.
Work model: hybrid #LI-hybrid
Recommended jobs: