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Dutch - speaking customer service agent. Provide excellent customer service by promptly responding to customer inquiries via phone, email, and chat. Process customer returns and exchanges, ensuring a seamless experience for our customers. Assist customers with product information, placing orders, an...
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Customer Service Agent New
CPL | Dublin | www.cpl.com |
Customer Service Rep | North Dublin | 27K
A prominent client is looking for a Customer Service Representative to join their ever growing team. The role is on-site 5 days a week, and is shift work. Working 8 hours between 5am-1am with 2 days off per week with a scheduled roster. The company provides progression, fantastic training, & great benefits.
This role requires a full drivers license. This is due to moving rental cars & vans as part of the role.
They are seeking the right candidate for a fun dynamic role that can build strong relationships with customers while adhering to company values.
This successful candidate will have this amazing opportunity to gain in-depth exposure to Branch Operations and be rewarded with a basic salary and uncapped commission.
Benefits:
• Competitive Salary
• Starting 29 holidays (including bank holidays), increasing with length of service
• Monthly uncapped commission
• Medical refund scheme
• Enhanced statutory sick pay
• 1.5% employer matched Pension scheme
• Enhanced Maternity and Paternity benefits
• Access to Hubex benefits and discounts platform
• Life Assurance x2 basic salary
• Employee Assistance Programme
• Opportunities for career advancement and professional development
• Voluntary flu vaccination voucher
• Bike to Work Scheme
Key Responsibilities:
• Create the optimal rental experience by maximising on sales and service opportunities for every customer.
• Assist in Que Management at Dublin Airport Terminals, and off-site location, to facilitate shorter wait times and a smooth customer experience
• Help backlogs at various pressure points across all departments
• Provide excellent customer service in all customer contact situations.
• Handle all customer needs with professionalism and confidence.
• Handle all telephone and email inquiries in a friendly and helpful manner.
• Adhere to all company policies, procedures, and safety guidelines. Responsible for own health and safety and that of other work colleagues.
• Ad hoc duties in line with business needs
Experience and Skill
• Excellent phone handling / communication skills
• Experience in customer interactions in a fast paced environment is advantageous
• Strong IT skills and proficient in Microsoft Office packages (Outlook, Excel, PowerPoint etc.)
• Strong attention to detail and conscientious approach to work
• Driven, charismatic, and eager to learn in a fast paced, rewarding environment.
This is an excellent opportunity to join a well-established organisation, where your work and input is acknowledged and valued and where you will progress in your career.
Please send CV’s to [email protected] or apply directly for immediate consideration
A prominent client is looking for a Customer Service Representative to join their ever growing team. The role is on-site 5 days a week, and is shift work. Working 8 hours between 5am-1am with 2 days off per week with a scheduled roster. The company provides progression, fantastic training, & great benefits.
This role requires a full drivers license. This is due to moving rental cars & vans as part of the role.
They are seeking the right candidate for a fun dynamic role that can build strong relationships with customers while adhering to company values.
This successful candidate will have this amazing opportunity to gain in-depth exposure to Branch Operations and be rewarded with a basic salary and uncapped commission.
Benefits:
• Competitive Salary
• Starting 29 holidays (including bank holidays), increasing with length of service
• Monthly uncapped commission
• Medical refund scheme
• Enhanced statutory sick pay
• 1.5% employer matched Pension scheme
• Enhanced Maternity and Paternity benefits
• Access to Hubex benefits and discounts platform
• Life Assurance x2 basic salary
• Employee Assistance Programme
• Opportunities for career advancement and professional development
• Voluntary flu vaccination voucher
• Bike to Work Scheme
Key Responsibilities:
• Create the optimal rental experience by maximising on sales and service opportunities for every customer.
• Assist in Que Management at Dublin Airport Terminals, and off-site location, to facilitate shorter wait times and a smooth customer experience
• Help backlogs at various pressure points across all departments
• Provide excellent customer service in all customer contact situations.
• Handle all customer needs with professionalism and confidence.
• Handle all telephone and email inquiries in a friendly and helpful manner.
• Adhere to all company policies, procedures, and safety guidelines. Responsible for own health and safety and that of other work colleagues.
• Ad hoc duties in line with business needs
Experience and Skill
• Excellent phone handling / communication skills
• Experience in customer interactions in a fast paced environment is advantageous
• Strong IT skills and proficient in Microsoft Office packages (Outlook, Excel, PowerPoint etc.)
• Strong attention to detail and conscientious approach to work
• Driven, charismatic, and eager to learn in a fast paced, rewarding environment.
This is an excellent opportunity to join a well-established organisation, where your work and input is acknowledged and valued and where you will progress in your career.
Please send CV’s to [email protected] or apply directly for immediate consideration