Depaul GroupDublin, 31 km from Naas
Depaul wishes to recruit to the following role:*
*Communications and Advocacy Manager *
*Cross Border Role.*
*Dublin based with hybrid working options available*
*Full time 35 hours per week*
*Permanent*
*Salary: €56,790 per annum*
• *Role...
McCartan's PharmacyKildare
As a Pharmacy Sales Assistant you will be responsible for taking care of the OTC counter and shop floor sales and be the main point of contact for our valued customers. Pharmacy Sales Assistant -Part-time - McCartans Pharmacy, Carton Park, Maynooth About Us: McCartan's Pharmacy is a wholly Irish, fa...
ISS RecruitmentKildare
Responsibilities: Develop and manage project plans, timelines, and budgets Lead cross-functional project teams to ensure project objectives are met Manage project risks and issues, and develop contingency plans as required Ensure project documentation is maintained and up to date Provide regular pro...
Dublin, 31 km from Naas
using marketing automation tools is a must have.
Leadership: Proactive and self-motivated with a proven track record of developing and executing successful marketing strategies.
Communication & Organizational Skills: Strong capability in clear...
Aer Lingus Technology RecruitmentDublin, 31 km from Naas
Head of Digital Content & Communications (Hybrid/Dublin)
Aer Lingus has a proud legacy of connecting people and places across Europe and North America. Many of you will be familiar with the warm welcome of our cabin crew, pilots and operations...
Mace GroupDublin, 31 km from Naas
This opportunity is for a bid, so it is not yet a secured role. If you would like to be considered as we progress with this position, please click to apply.
The opportunity
Stakeholder and Communications Manager - Dublin, Ireland
Mace are looking...
APPLIED MATERIALSLeixlip
We are currently hiring for a Field Service Operations Project Manager with a focus on supply chain activities to join our team. General Profile: The Field Service Operations (FSO) Project Manager’s role is to drive and own several key supply chain activities.
As a FSO Project Manager you will:Part...
Skerries Community AssociationDublin, 31 km from Naas
for the financial reporting, governance and strategy of the organisation.
About the Volunteering Opportunity
The Board of Directors wishes to fill a board vacancy and has identified a critical gap in the team for a communications expert. The proposed Director...
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Contact Centre Team Manager
Rentokil Initial | Naas | Full-time | apply.workable.com |
Position: Contact Centre Team Manager
Contract: Permanent, Full Time
Salary: €37,500 Per Annum, paid monthly
To lead and inspire teams to ensure all customers experience an outstanding level of service. Taking responsibility for the management and performance of designated teams. To champion customer service best practice across all the area business’s
promoting quality driven, customer centric relationships. Managing colleagues to ensure the development of an efficient combined multi-functional teams. Managing customer telephony contact routing across Contact Centre and other businesses
across Ireland. Engendering a culture of pride and belief in customer service excellence.
Requirements
• Drive consistent improvement in relationships, processes and procedures across teams
• Develop excellent working relationships with operations, administration and external contact centres
• Manage team members to ensure customer service excellence at all times
• Drive quality through coaching, monitoring and customer feedback
• Ensure all customer queries are actioned and resolved satisfactorily in a timely manner
• Maintain stable headcount and absence levels to meet business targets
• Ensure teams are developed to be multi business functional
• Understanding of all contact centre processes – across all functions and businesses
• Ensure all staff arrive in plenty of time to start shift by monitoring and
• managing adherence to schedule
• Interact with other team managers to ensure a smooth running of all teams in the department
• Distribute workload to staff accordingly ensuring schedules updated
• Manage shift and holiday process ensuring correct staffing levels at all times
• Guide, coach and develop individuals
• Monitor, review all KPI measurements ensuring all targets achieved
• Monitor, call routing structure to ensure service levels are achieved
• Ensure all team reporting is accurate and distributed in timely manner
• Constantly review development needs of the teams
• Develop relevant training packages
• Regular team meeting
• Provide regular updates and progress against targets
• Communicate updated processes, procedures and any criteria changes in timely manner
• Motivate and drive team to exceed targets
• Undertake other projects and duties commensurate with the post, as required
Critical Competencies
Performance
• Collaborates – Effectively encourages good relationships with colleagues and suppliers
• Proactive - Identifies improvement opportunities and seeks out solutions, communicating issues clearly too senior management as necessary.
• Prioritises – Regularly reviews tasks by urgency and importance to ensure the most effective use of time.
People
• Understands self and others – Awareness of why others act as they do, and uses this information beneficially.
• Develops self and others – Invests time and resources to develop others’ long term capabilities through support, coaching and feedback
• Leads and Inspires – Inspires others by creating and communicating a compelling vision
• Engages – Listens to and acts positively on colleagues feedback and ideas
Pace
• Commercial Insight – Digs deeper and gathers information in order to make sound business decisions
• Entrepreneurial Drive – Drives to achieve and exceed goals, continuously improves business performance
• Initiative – Is proactive in searching for intuitive ways to solve problems
Benefits
What we offer in return, as well as joining a FTSE100, we also offer you:
• A Competitive Salary,
• Sales leads commission,
• Job Stability & Security,
• Progression Opportunities,
• 20 Annual Leave Days,
• Access to Company Pension,
• Employee Assistance Program,
• Refer A Friend Bonus Scheme,
• Cycle to Work Scheme.
If you would like the chance to work in this exciting role for an innovative company, please apply. For more information on the Rentokil Initial family, please visit our website
http://jobs.rentokil-initial.co.uk/
Rentokil Initial are an equal opportunities employer and are committed to creating a diverse working environment. To find out how we process your data, view our privacy policy here.
Contract: Permanent, Full Time
Salary: €37,500 Per Annum, paid monthly
To lead and inspire teams to ensure all customers experience an outstanding level of service. Taking responsibility for the management and performance of designated teams. To champion customer service best practice across all the area business’s
promoting quality driven, customer centric relationships. Managing colleagues to ensure the development of an efficient combined multi-functional teams. Managing customer telephony contact routing across Contact Centre and other businesses
across Ireland. Engendering a culture of pride and belief in customer service excellence.
Requirements
• Drive consistent improvement in relationships, processes and procedures across teams
• Develop excellent working relationships with operations, administration and external contact centres
• Manage team members to ensure customer service excellence at all times
• Drive quality through coaching, monitoring and customer feedback
• Ensure all customer queries are actioned and resolved satisfactorily in a timely manner
• Maintain stable headcount and absence levels to meet business targets
• Ensure teams are developed to be multi business functional
• Understanding of all contact centre processes – across all functions and businesses
• Ensure all staff arrive in plenty of time to start shift by monitoring and
• managing adherence to schedule
• Interact with other team managers to ensure a smooth running of all teams in the department
• Distribute workload to staff accordingly ensuring schedules updated
• Manage shift and holiday process ensuring correct staffing levels at all times
• Guide, coach and develop individuals
• Monitor, review all KPI measurements ensuring all targets achieved
• Monitor, call routing structure to ensure service levels are achieved
• Ensure all team reporting is accurate and distributed in timely manner
• Constantly review development needs of the teams
• Develop relevant training packages
• Regular team meeting
• Provide regular updates and progress against targets
• Communicate updated processes, procedures and any criteria changes in timely manner
• Motivate and drive team to exceed targets
• Undertake other projects and duties commensurate with the post, as required
Critical Competencies
Performance
• Collaborates – Effectively encourages good relationships with colleagues and suppliers
• Proactive - Identifies improvement opportunities and seeks out solutions, communicating issues clearly too senior management as necessary.
• Prioritises – Regularly reviews tasks by urgency and importance to ensure the most effective use of time.
People
• Understands self and others – Awareness of why others act as they do, and uses this information beneficially.
• Develops self and others – Invests time and resources to develop others’ long term capabilities through support, coaching and feedback
• Leads and Inspires – Inspires others by creating and communicating a compelling vision
• Engages – Listens to and acts positively on colleagues feedback and ideas
Pace
• Commercial Insight – Digs deeper and gathers information in order to make sound business decisions
• Entrepreneurial Drive – Drives to achieve and exceed goals, continuously improves business performance
• Initiative – Is proactive in searching for intuitive ways to solve problems
Benefits
What we offer in return, as well as joining a FTSE100, we also offer you:
• A Competitive Salary,
• Sales leads commission,
• Job Stability & Security,
• Progression Opportunities,
• 20 Annual Leave Days,
• Access to Company Pension,
• Employee Assistance Program,
• Refer A Friend Bonus Scheme,
• Cycle to Work Scheme.
If you would like the chance to work in this exciting role for an innovative company, please apply. For more information on the Rentokil Initial family, please visit our website
http://jobs.rentokil-initial.co.uk/
Rentokil Initial are an equal opportunities employer and are committed to creating a diverse working environment. To find out how we process your data, view our privacy policy here.