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APA Customer Service Agent
Eolas Recruitment | Dublin | www.irishjobs.ie |
My Dublin based client is recruiting for a APA Customer Service Agent who will be responsible for managing a portfolio of cases, focusing on providing resolutions and support for customers in arrears.
This will be initially a 6 month daily rate contract working on a hybrid model. This role requires a proactive approach to loan administration and customer communication, ensuring compliance with financial regulations and achieving high customer satisfaction.
Job Responsibilities Case Management : You will proactively manage an assigned portfolio of cases, taking appropriate actions to progress resolutions effectively.
Communication : You will handle both inbound & outbound communication regarding arrears, including calls & written correspondence with customers & third parties, maintaining professionalism at all times.
Loan Administration : You will perform general loan administration tasks, and assess Standard Financial Statements (SFSs), and draft thorough credit reports for decision-makers.
Compliance and Reporting : You will ensure all activities comply with internal policies, Central Bank codes, & regulations.
Record information accurately on systems & trackers within SLA / KPI deadlines. Customer Focus : You will demonstrate commitment to customer-centric service, resolve queries effectively, & manage customer experiences through to resolution.
Team Collaboration : You will work closely with other departments to support team needs & strategic outcomes. Participate actively in team meetings and contribute to discussions.
Incident and Risk Management : Record incidents immediately upon error detection and collaborate with Risk Partners to resolve issues.
Take ownership of errors and manage complaints effectively. Experience Required Previous experience in financial services, specifically in a phone-based customer service and home-loan debt-resolution environment.
Essential and Desirable Skills F (QFA) or Accredited Product Adviser (APA) with specialization in Loans, as a minimum requirement Educational Requirements Qualified Financial Adviser (QFA) or Accredited Product Adviser (APA) with specialization in Loans, as a minimum requirement Working Hours & Benefits Daily rate contract HOW TO APPLY : If you are interested in this role, please apply for this role with your updated CV and I will be in touch to discuss your application in detail.
Or for a confidential discussion and insight into this client and role please reach out to Nicola at Eolas SIMILAR ROLES OPEN : As a dedicated IT Recruitment Agency, we also have several similar permanent and contract roles open.
The above role may not be an exact match for your experience, salary or daily rate expectations etc. However, we would like you to reach out in order to discuss other roles we are currently recruiting for in similar fields.
Also, please feel free to view our website for more jobs and details about us if you wish. Skills : APA QFA Loans Customer Service Arrears Financial Services KPI
This will be initially a 6 month daily rate contract working on a hybrid model. This role requires a proactive approach to loan administration and customer communication, ensuring compliance with financial regulations and achieving high customer satisfaction.
Job Responsibilities Case Management : You will proactively manage an assigned portfolio of cases, taking appropriate actions to progress resolutions effectively.
Communication : You will handle both inbound & outbound communication regarding arrears, including calls & written correspondence with customers & third parties, maintaining professionalism at all times.
Loan Administration : You will perform general loan administration tasks, and assess Standard Financial Statements (SFSs), and draft thorough credit reports for decision-makers.
Compliance and Reporting : You will ensure all activities comply with internal policies, Central Bank codes, & regulations.
Record information accurately on systems & trackers within SLA / KPI deadlines. Customer Focus : You will demonstrate commitment to customer-centric service, resolve queries effectively, & manage customer experiences through to resolution.
Team Collaboration : You will work closely with other departments to support team needs & strategic outcomes. Participate actively in team meetings and contribute to discussions.
Incident and Risk Management : Record incidents immediately upon error detection and collaborate with Risk Partners to resolve issues.
Take ownership of errors and manage complaints effectively. Experience Required Previous experience in financial services, specifically in a phone-based customer service and home-loan debt-resolution environment.
Essential and Desirable Skills F (QFA) or Accredited Product Adviser (APA) with specialization in Loans, as a minimum requirement Educational Requirements Qualified Financial Adviser (QFA) or Accredited Product Adviser (APA) with specialization in Loans, as a minimum requirement Working Hours & Benefits Daily rate contract HOW TO APPLY : If you are interested in this role, please apply for this role with your updated CV and I will be in touch to discuss your application in detail.
Or for a confidential discussion and insight into this client and role please reach out to Nicola at Eolas SIMILAR ROLES OPEN : As a dedicated IT Recruitment Agency, we also have several similar permanent and contract roles open.
The above role may not be an exact match for your experience, salary or daily rate expectations etc. However, we would like you to reach out in order to discuss other roles we are currently recruiting for in similar fields.
Also, please feel free to view our website for more jobs and details about us if you wish. Skills : APA QFA Loans Customer Service Arrears Financial Services KPI