Customer Service & Order Processor

apartmentOsborne placeBray calendar_month 

Customer Service & Order Processor

Our client in North Wicklow is seeking a dedicated and detail-orientated Customer Service & Order Processor to join their team.

This is a great opportunity for someone with strong customer service skills ready to support a wide range of clients and customers in a manufacturing setting.

For You:
  • Located in North Wicklow, with parking.
  • Full-time permanent role.
  • Fully onsite.
  • 32k - 35k DOE.
  • Join a busy and growing team.
Key Responsibilities:
  • Be the main point of contact for customer inquiries via phone, email, and online platforms.
  • Process sales orders and prepare quotations with accuracy and attention to detail.
  • Monitor and manage orders to ensure timely delivery.
  • Communicate with internal teams for accurate order processing.
  • Provide updates to customers regarding their order status, backorders, or delays.
  • Handle returns, replacements, and warranty claims in accordance with company policies.
  • Maintain customer records and order documentation in both the CRM and ERP systems.
  • Identify and escalate issues as needed, working to resolve problems efficiently.
  • General administrative support as required.
Key Requirements:
  • Previous experience in customer service, order entry, or sales support.
  • Previous experience in Manufacturing/Distribution is highly desirable.
  • Strong verbal and written communication skills.
  • Ability to organise, multitask, and prioritise.
  • Proficient in Microsoft Office Suite (Excel, Word, Outlook); experience with ERP/CRM systems a plus!
For more information, please apply through the link provided for the attention of Nikki Moloney or call Osborne Recruitment on 01 525 2457.

If you are interested in finding out more about the above role and would like to be considered for this or other suitable roles that we may have available for your skill set – please attach your CV via the link provided. Please submit your updated CV in Word Format.

If you are living in Ireland and hold a VALID WORK PERMIT, we would love to hear from you, if however, you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search.

Osborne are proud to be an Equal Opportunity Employer.

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