Customer Service Administrator New

My client is looking to hire 2 customer service administrators for their offices in Dublin 24.

Main Duties/Responsibilities:

• Accessories: Liaising with customers on after sale accessories for approximately 70% of all hearing aid sales via phone - advice/taking payments/posting and recording orders and payments into our POS system.
• Battery issue 6-month FOC (packing and issuing)
• Daily post (incoming and outgoing)
• Assist in process/renewal of Essential Care Plan via phone - taking payments/posting and recording orders and payments into our POS system.
• Responsible for speaker unit requisitions sent in by dispensers and clinics weekly and daily,

• Coupons – (daily count, scan, and post to marketing).
• Assist with loan aid issue to clinics – manage issue /receipt of loan aids and maintaining records on the system.
• Trade-In aids and Connect line Products: Receipt, filing, issuing, and retaining data for both.
• Participate in cross functional training as required and instructed from time to time.
• Carry out any other duties as instructed by the Customer Service Manager or other Officer as assigned by the Managing Director.

Work Experience and Skills Required:

• Strong Communication Skills both written and oral.
• Excellent Telephone Skills and Manner.
• Previous Customer Service Experience Essential.
• Previous experience of working in POS systems.
• Professional Standard of Computer Literacy particularly Microsoft Office Suite.
• Understand priorities with the ability to meet tight deadlines.

Personal Characteristics:

• Strong communication and interpersonal Skills
• A team-player with an ability to work on own initiative and under pressure.
• Passion for customer Service
• An excellent timekeeper who is reliable and punctual.
• Takes pride in their work and possesses excellent organisational skills and attention to detail.
• Good time management skills and efficient.
• A High level of Flexibility.

#CplOS26